Paymentus reviews

The double-edged sword of the company’s success and rapid growth forced Paymentus be responsive instead of proactive with hiring and processes improvements in some groups. It seems like the executive team has identified those issues and is actively working to help those teams.

Inconsistent treatment of employees as some have special privileges, while others do not such as working remotely while living only a few miles from the office. Employees are expected to accept decisions without question, and many are afraid to voice concerns because they fear retaliation or damage to their careers. The return-to-office mandate is another major source of frustration. Requiring employees to be in the office four days per week should not be described as a hybrid work environment. The company successfully operated remotely during COVID while continuing to grow and deliver results. The physical presence is necessary for collaboration rings hollow when many teams have already proven they can collaborate effectively regardless of location. physical presence. The Implementation organization previously had strong leaders who trusted their teams, encouraged professional growth, and created a positive culture. Since leadership has reverted back to one individual with close personal ties to the CEO there is is constant berating of employees leading to a toxic, hostile work environment. Within another area the leadership team is allowing outside partners to drive the business and harass and berate employees. The leadership team does not push back or support team members. People will not address concerns with HR as they are afraid and HR does not have the power to do anything.