Does PenAir Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, PenAir Credit Union employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at PenAir Credit Union. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at PenAir Credit Union?

40% of PenAir Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PenAir Credit Union 3.3 out of 5 for work life balance, 3.0 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at PenAir Credit Union?

Member Advisor (15) , Member Service Representative (7) , Member Advisor I (6) , Branch Manager (3) , Anonymous (2) , Back Office (2) , Credit Resolution Specialist (2) , Live Teller (2) , Mortgage Loan Officer (2) , Senior Member Advisor (2) , Teller (2)

What are the pros of working at PenAir Credit Union according to real employee reviews?

"Many great people in other departments." ((in 7 reviews)); "401k match is great" ((in 6 reviews)); "Time off, benefits, members, community involement" ((in 4 reviews)); "Good work life balance." ((in 3 reviews))

What are the cons of working at PenAir Credit Union according to real employee reviews?

"Upper management can't decide on what product/service/style they want and are continuously changing." ((in 10 reviews)); "The communication and pay could be better" ((in 7 reviews)); "management, drama, managers don’t know how to run a branch, next to no advancement (especially for the Alabama market)" ((in 4 reviews)); "The new CEO has been with the company almost a year and still hasn't met over half the staff." ((in 3 reviews)); "The current executive staff is clueless as to the most basic proper management, leadership and human skills." ((in 3 reviews))

What are the top reviewed PenAir Credit Union locations?

Pensacola , Jacksonville , Century , Pace

PenAir Credit Union reviews

3.0

40% would recommend to a friend

(118 total reviews)

Delbert Lee Morgan

57% approve of CEO

34% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

PenAir Credit Union has an employee rating of 3.0 out of 5 stars, based on 118 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PenAir Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

118 reviews

1.0

Nov 5, 2017

Pen Air has went from job security to constant anxiety

Member advisor

Recommend

CEO approval

Business Outlook

Pros

Decent benefits. 401k match. That’s about it. Glassdoor is making me write more words but I don’t have anymore pros.

Cons

When I first started working at Pen Air I was so happy to be working for a company that was so team oriented and to work with other people that actually care about your well being when I had first started. All of this quickly faded once I was there 6 months and I was able to get the real picture of what Pen Air was all about. Pen Air is a very cut throat place to work. It seems that the standard is that of the executive team is done with you or you don’t fit into their mold they will kick you to the curb. It doesn’t matter what position you hold, unless you are an executive, your job is not safe. I live in constant fear everyday that I will be the next one to go just because someone on the executive team or one of their minions doesn’t like me. I am looking to “seek excellence” elsewhere because living in fear of your job security everyday is no way to live. I wish that someone would realize that the problem is the CEO and the other executives. They should be held accountable for THEIR actions but instead they put blame or focus on other employees underneath them.

PenAir Credit Union Response

8y

We appreciate you sharing your thoughts and encourage you to reach out to someone on the Executive Team to discuss your feelings.

1.0

Aug 28, 2018

Incomprehensible

Member service advisor

Recommend

CEO approval

Business Outlook

Pros

The Credit Union the way it was before this administration. Longevity meant something. People helping people not trying to look good in front of the cameras.

Cons

Hiring people from the mall and send them through Teller training and MA training and placing them in a branch. Ludicrous practice. Employees that are loyal, hard working, dedicated and know how to operate a branch and aren’t given a chance without over a year of training. No wonder why only one person applied for the branch manager program. The way the managers are treated with the micromanaging that trickles down is too much. We are shopped, we have member surveys that are not accurate and forced to sell products the members don’t always want or we are put on PIPs and don’t get bonuses. The source is above the AVPs, they are puppets and one mistreated. You made the choice no need to humiliate. Cleaning house is the motto, no one does a thing about it. The members notice and word gets around the small community we live in. Members want to see employees that know them. It speaks volumes when employees stay to retire. And it doesn’t happen, the Managers and MA’s are forced out.

2.0

Jan 20, 2018

Good and Bad

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I like that the credit union is involved in the community and allows every employee 5 hours of paid time to volunteer. Also, the organization is not overly sales driven which allows front line staff to not have to be stressed about overly ambitious loan goals.

Cons

There is an overall sense of not being heard by management and just overall poor communication. There is no real progression opportunities for most employees and the credit union is more willing to hire people with no experience than to grow their own employees. For example, an internal employee will have to go through long leadership classes and programs to be considered for a position where an external candidate with no experience will be hired for the same position.

Viewing 4 - 6 of 118 Reviews

Jobs at PenAir Credit Union

Senior Member Advisor

Senior Member Advisor