Percepta reviews

3.6

66% would recommend to a friend

(270 total reviews)

Thomas Monaghan

40% approve of CEO

62% positive business outlook

Reviews by job title

270 reviews

Reviews about "Compensation"

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4.0
Oct 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Being able to provide support and assistance to our customers

Cons

It would be nice if the pay was increased for the position

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Percepta Response
8mo
Thanks for sharing your thoughts! It’s great to hear you enjoy helping customers and making a difference through your work. We appreciate your feedback and the commitment you bring to the team every day.
3.0
Oct 27, 2025

It is what it is

Recommend
CEO approval
Business Outlook

Pros

- Steady Work - Pay can be good, depending on program - Lots of autonomy - There are lots of events and fun

Cons

- HR is terrible- the inmates run the asylum -You have a lot of autonomy because leadership is completely disengaged -Limited Opportunity for growth - There is never any security- you are constantly reminded that they can close your program at any time.

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Percepta Response
8mo
Thank you for taking the time to share your perspective. We’re sorry to hear your experience hasn’t been as positive as we’d hope. Creating a supportive and engaging workplace is important to us, and feedback like this helps us understand where we can improve. If you’d like to discuss your concerns further, please reach out to our HR team at hr@percepta.com. For potential Code of Ethics concerns, you can also use WHY (We Hear You), our confidential reporting channel. And since the Speak Up survey is open now, you’re welcome to share feedback there as well — it’s completely anonymous and helps guide meaningful changes across the business.
1.0
Oct 16, 2025

Review

Recommend
CEO approval
Business Outlook

Pros

Percepta has some truly great frontline leaders especially those who have been with the company for over a year. Their guidance, dedication, and support represent the true heart and soul of the business. I believe leadership should take a closer look at these individuals, as they embody the culture and values that keep Percepta strong.

Cons

Percepta has changed so much, and unfortunately, it’s been for the worse. The new HR directors don’t seem to provide their teams with the necessary guidance or support. They often act as if they have all the answers, leaving employees confused and undervalued. There’s also a noticeable lack of empathy, and when mistakes are made, they’re met with excuses rather than accountability. They may believe their approach is sufficient for Percepta, but it’s not. People will eventually get tired of this and leave. While the general HR support team is great, the two directors have created a lot of tension whether they realize it or not. Unfortunately, I don’t think anything will be done, and they’ll continue to lead things downhill. If leadership doesn’t start asking questions and allowing departments to operate in the ways they know best, things will never improve. It truly starts at the top, and that’s where the biggest issues seem to lie. Not competitive wages.

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Percepta Response
9mo
Thank you for sharing your review and for the opportunity to provide input. We appreciate that you took the time to share your experience. It’s encouraging to see your recognition of our frontline leaders, their dedication, care, and consistency truly represent the heart of Percepta. Regarding the concerns raised about HR leadership, we take this feedback seriously, even though no specific incidents were mentioned. Over the past year, we’ve made several structural and cultural improvements to enhance employee experience and strengthen leadership connection across the organization, and these include: • Increased Communication Touchpoints: We’ve expanded regular check-ins with frontline leaders and employees through forums like Leadership Connections, one-on-ones, and some other team meetings. All designed to improve transparency and ensure every voice is heard. • Enhanced HR Support Accessibility: We’ve streamlined how employees can raise concerns or seek guidance, ensuring quicker response times and clearer escalation paths through employee surveys and direct engagement channels. • Leadership Development: We’ve continued to invest in leadership and HR training, focusing on empathetic leadership, active listening, and accountability to reinforce our people-first culture. • Wage Review Efforts: While ongoing, we’re collaborating with Total Rewards teams to assess market competitiveness and address pay equity across roles and regions. We also recognize that perception shapes reality and if some employees feel unheard or unsupported, it’s an opportunity for us to reflect and improve how we engage and communicate. We fully agree with the advice shared in the review, and meaningful progress starts with listening. We remain committed to learning from all feedback and continuing to build a culture of trust, empathy, and continuous improvement. Please let us know if you’d like additional details or if there’s a forum where we can further discuss this topic. Please email percepta.hr@percepta.com to continue the conversation.
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