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      Percepta

      Engaged Employer

      Percepta reviews

      3.6

      66% would recommend to a friend

      (270 total reviews)

      Thomas Monaghan

      40% approve of CEO

      62% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Work/Life balance

      3.5

      Senior management

      3.4

      Compensation and benefits

      3.4

      Career opportunities

      Ratings by demographic groups

      Reviews by job title

      270 reviews

      Reviews about "Compensation"

      Return to all reviews
      4.0
      Nov 4, 2025

      Great place to work

      Case manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility. Managers listen to your constructive feedback and are open and honest about changes

      Cons

      If you get promoted there is sometimes lag in salary structure changes

      avatar
      Percepta Response
      8mo
      Thanks for sharing your experience! It’s great to know you feel heard and supported by your leaders. We appreciate your feedback and the positive energy you bring to the team every day.
      1.0
      Nov 4, 2025

      All downhill

      Customer experience specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      They pay you a check every 2 weeks

      Cons

      Leadership is checked out, they don’t know how to coach and develop and will actually say it. They don’t keep their promises, I’ve yet to see an actual open door policy be enforced, they will selectively target a metric to either knock you out of a bonus or knock you down a tier. QA doesn’t listen to the weekly calibration meetings that they have. They tell you they have a plan for your development but don’t share it, or act on it. I would reach out to the hr email address that will undoubtedly be given if there was a guarantee that my job was safe from retaliation. TLs are overworked. Supervisors don’t care, upper management in my program is disconnected, and there’s not an avenue to safely bring concerns and solutions up.

      avatar
      Percepta Response
      8mo
      Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate you taking the time to be open about your concerns. Creating a safe and supportive environment matters to us, and we want to make sure your voice is heard. This feedback has been shared with the appropriate leaders for review. If you’d like to discuss this further, please reach out to our HR team at hr@percepta.com. For reporting potential Code of Ethics violations, you can use WHY (We Hear You), our confidential reporting channel. You can also share your feedback in the Speak Up survey, which is open now and completely anonymous. Your input helps us understand where we can do better and how we can continue improving the employee experience.
      5.0
      Oct 28, 2025

      This has truly been one of the best positions I’ve held in my career.

      Inquiry specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is competitive, with a strong bonus structure for meeting performance metrics. The hybrid work schedule provides excellent flexibility, and my coworkers are great to work with. Both my supervisor and her supervisor are fantastic at offering support and guidance. The benefits are great. In terms of call center work, this is by far the best experience I’ve had because the focus is on providing information rather than selling or persuading. That said, I may be a bit biased coming from backgrounds in debt collection and health insurance.

      Cons

      If you’ve ever worked in a call center, you already know the usual cons. If not, this is a great environment to learn them.

      avatar
      Percepta Response
      8mo
      We love hearing this and really appreciate you taking the time to share such thoughtful feedback. It’s great to know you feel supported by your leaders and enjoy the teamwork, flexibility, and focus of the role. Thanks for all that you do and for bringing your best to Percepta every day.
      Viewing 10 - 12 of 270 Reviews
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