Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Percepta?

66% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 73 reviews)); "Work from home set up is great!" ((in 70 reviews)); "The benefits are great." ((in 43 reviews)); "Good training and a change to get ahead" ((in 35 reviews)); "The people you work with are great and friendly" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "No bonuses" ((in 10 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 10 reviews)); "And there was a ton of favoritism and nepotism." ((in 9 reviews)); "Paid Time Off" ((in 7 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

66% would recommend to a friend

(270 total reviews)

Thomas Monaghan

40% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

270 reviews

Reviews about "Compensation"

Return to all reviews

5.0

Apr 21, 2025

Empower Teamwork

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I've spent the last 4 years at this company and can wholeheartedly say that the communication between employees and higher-ups is excellent.

Cons

The prospect of higher pay for starters could encourage employees to apply more.

Percepta Response

1y

Thank you for sharing your experience with us! It’s so great to hear that communication and teamwork have made such a positive impact—that’s exactly the environment we work hard to build every day. We’re lucky to have dedicated team members like you who help bring it to life. Thanks for being such an important part of the Percepta family!

3.0

Apr 21, 2025

Not a bad place to work

Proactive customer dealer advocate

Recommend

CEO approval

Business Outlook

Pros

Consistent pay checks, ongoing training, Supervisors that are generally willing to assist and want to see you succeed. Lots of things going on for onsite employees

Cons

bonus pay is not existent. not great advancement opportunities. bare minimum on paid holidays. Onsite employees get more perks than those that work from home. The remote workers get NOTHING in terms of appreciation. This department has NO overtime.

Percepta Response

1y

Thank you for taking the time to share your experience! We’re glad to hear you appreciate the training, support, and consistency you’ve found at Percepta. Ongoing development and a positive employee experience are important to us, and feedback like yours helps us continue to grow and improve. If you’d be open to sharing more about your experience, we’d love to hear from you. Please feel free to reach out to us at percepta.hr@percepta.com. Thanks again for being an important part of the Percepta team!

4.0

Apr 10, 2025

Great Entry Level Job

Commercial solutions specialist

Recommend

CEO approval

Business Outlook

Pros

Paid Time off 401k Match Company Rewards Program Remote Company Provided Equipment

Cons

Low Salary Expensive Health Insurance

Percepta Response

1y

Thanks for the shoutout—and for being with us all these years! We’re happy to hear you’re enjoying the perks, flexibility, and the rewards along the way. We appreciate your dedication and everything you bring to the team! Feel free to reach out anytime at percepta.hr@percepta.com.

Viewing 28 - 30 of 270 Reviews

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Jobs at Percepta

Customer Service Representative

Customer Care Representative

Concierge Customer Service Representative

Bilingual French Customer Service Case Manager

Escalation Support Specialist (Automotive Customer Support)

Percepta

Percepta reviews

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Ratings by demographic groups

Reviews by job title

Reviews about "Compensation"

Empower Teamwork

Not a bad place to work

Great Entry Level Job

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