Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Percepta?

66% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 73 reviews)); "Work from home set up is great!" ((in 70 reviews)); "The benefits are great." ((in 43 reviews)); "Good training and a change to get ahead" ((in 35 reviews)); "The people you work with are great and friendly" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "No bonuses" ((in 10 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 10 reviews)); "And there was a ton of favoritism and nepotism." ((in 9 reviews)); "Paid Time Off" ((in 7 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

66% would recommend to a friend

(270 total reviews)

Thomas Monaghan

40% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

270 reviews

Reviews about "Compensation"

Return to all reviews

3.0

Feb 26, 2025

Lots of calls good people

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

You are able to work from home or do hybrid they do give annual raises. I started off at $16 and I left there making $21. I love my team and my supervisors.

Cons

The customers and the case loads. I had upwards to 45 cases.

Percepta Response

1y

Thank you for sharing your experience! We’re glad to hear you enjoyed working with your team and supervisors and that you saw growth during your time here. We know the job can be fast-paced, and we appreciate the hard work that goes into supporting our customers. Wishing you all the best in what’s next!

3.0

Jan 13, 2025

Typical call center

Fordpass guide

Recommend

CEO approval

Business Outlook

Pros

Friendly co workers Ford discounts

Cons

No bonuses, small raises, constant changes, not a lot of room for growth

Percepta Response

1y

Thank you for sharing your feedback. We’re glad to hear you value the friendly environment and enjoy the dealer discounts. While we understand your concerns, we’d like to highlight that there are opportunities to grow within Percepta through programs like Percepta College, The Big Gig, and performance-based initiatives that allow employees to earn more. Additionally, our Perci Perks rewards program is a great way to recognize and celebrate your contributions. If you’d like to share more about your experience or have suggestions, we’d love to hear from you at percepta.hr@percepta.com. Thank you for being part of the Percepta team!

1.0

Jan 7, 2025

Toxic senior leadership, low pay & lack of care

Manager

Recommend

CEO approval

Business Outlook

Pros

Good medical benefits Employee recognition program If your direct manager is a good one, you will stay longer than you should for what they pay you. Most of the people who work here are hard-working, caring individuals.

Cons

You will never be paid what you are worth. The big salaries and bonuses are spread out among the top tiers of leadership. The decision makers at the top have driven away top talent or found a way to reorganize and eliminate great people, leaving the company running on such a lean budget that those who stayed are working twice as hard with outdated software and no support resources. The people are a transaction with this company, there is no human touch or people first approach...it's all about the bottom line. Keep your resume up to date if you work here, and always be looking for other jobs because nobody's job is safe.

Percepta Response

1y

Thank you for sharing your feedback. We’re glad to hear you appreciated some aspects of your time at Percepta, including our benefits and recognition programs. We’re sorry that other parts of your experience didn’t meet expectations, and we value the honest perspective you’ve shared. We’re committed to continuously improving and fostering a positive environment for all employees. If you’d like to share more, please don’t hesitate to reach out at percepta.hr@percepta.com. Thank you for your contributions during your time with us, and we wish you all the best moving forward.

Viewing 34 - 36 of 270 Reviews

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Lots of calls good people

Typical call center

Toxic senior leadership, low pay & lack of care

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