Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

973 reviews
1.0
Feb 5, 2019

Awful!! Worst job ever!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Location other then that nothing

Cons

There’s no structure to this place the team leads literally run the show and it’s ridiculous. if they like you your good if they hate you like my tl did me your job will literally be dreadful You can’t miss more then 6 days before they write you up even if you have drs notes You get 2 15 minute breaks and if you leave your desk other then those times you will get wrote up even if it’s to go to the bathroom.. if you have to go other then on those times you have to have a doctors note. Shifts bids means you get stuck on a shift for at least 3 months regardless if you can be there at that time or not. Upper management is literally a joke! When they fired me for occurrences (missing to many days) they didn’t even look at my doctors notes.. your insurance ends at midnight even though you paid for the whole month if you are “let go” and you can’t get your money back when you quit/get fired! The place is one big joke! You sit on your butt all day and can’t leave your desk unless your on your 15s or your lunch!! If you like doing nothing and sitting this is the job for you but look into other positions versus recall! Recall is the worst department in the whole building! When you go through training the head of hr will tell you to ignore the bad reviews on here please believe they are all true I worked there for 5 months and literally hated that place was forced to work Saturday’s and had Monday’s off because of my place on the shift bid and don’t be 3 minutes late or your going to get an occurrence ! Beware of this place it’s like a revolving door!

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Percepta Response
7y
Good Morning, thank you for your comments. As you indicated, we do maintain a set of standards related to attendance in order to make sure we can both meet the needs of our customers and fairly distribute the workload amongst our staff. We can't discuss an employee's personal situation on a public medium such as this, but obviously six absences in a five-month period is considered excessive and unfairly burdens everyone else. You mentioned arriving three minutes late, the acceptable standard that is covered in training and production is that our employees must be logged in and ready to take calls at the start of their assigned shift; if we allow employees to arrive three minutes past the start time (and are forced to wait further while the employee logs in) it is again unfair to peers and management who are forced to cover for the later-arriving employee. Contrary to your comments, we do not force employees to remain at their desk without reasonable breaks and have seen significant growth (and reduced attrition and turnover) in the department you mentioned.
2.0
Feb 21, 2018

no action

Recommend
CEO approval
Business Outlook

Pros

Great philosophy easy process

Cons

favoritism inaction by management

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Percepta Response
8y
Hi! Thank you for connecting with us. It sounds like you have some very specific circumstances that would be difficult, if not impossible, to address electronically, based on the limited information provided. I would love to use this as an opportunity to remind you of our open-door policy, and I strongly encourage you to reach out to an HR representative to discuss all over this. We would love to have a constructive conversation with you on this. Thank you for your continued service with Percepta. Hope to hear from you soon.
1.0
Nov 8, 2017

Don’t waste your time.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If your a bum, this is the job for you.

Cons

Run for the hills.

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Percepta Response
8y
We are sorry to hear that these are your views on the organization. I encourage you to visit an HR rep to discuss your feelings in private so that constructive solutions can be explored. We hope that you enjoy the upcoming holidays. Take care.
Viewing 34 - 36 of 973 Reviews

Glassdoor has 1,038 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.