Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

973 reviews
2.0
Sep 16, 2023
Recommend
CEO approval
Business Outlook

Pros

The metrics are lax due to the type of calls you receive

Cons

All you do all day is take customer escalation calls. You’re not really being trained to become a supervisor.

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Percepta Response
2y
Thanks for taking the time to share your feedback. We truly value continuous growth, so we'll definitely take your comments about training to heart. Let's connect and chat about your career path here. We're committed to fostering growth and ensuring our team feels supported in their ambitions.
1.0
Feb 23, 2022
Recommend
CEO approval
Business Outlook

Pros

There are no pros working for this company.

Cons

Treated awfully by customers and management. Constant micro managing. Job descriptions are completely inaccurate. Worked with many that were duped into thinking the Web Support Group was an enterprise IT position, due to its description, and the way it is advertised and portrayed, which was falsely. Pay is sub par especially being denigrated by QA which none have ever worked in any kind of IT position. Punished for calling out sick, so everybody comes to work sick. Never have gotten so sick so many times. Team leads are mostly clueless and are mouthpieces for the company and executives. Executives rub in your face how much they make, “cause when you do good, I do good” was spoken at a meeting by an executive. I would avoid this place at all cost… degree or not. Better off working retail, as the verbal and mental abuse is far worse here. Run as fast and far away as possible as I am still haunted by the nightmares of working here.

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Percepta Response
4y
Our employees are our #1, and we are committed to everyone having an exceptional employee experience. It sounds like you might not have had that and that is unfortunate. We want to hear from you to understand your situation and see if we can make any improvements. Please send us an email to Percepta.hr@Percepta.com and we can discuss. thank you.
2.0
Oct 24, 2019

They need a lot of help!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Ford discount, paid holidays.

Cons

30 minute lunch, policed bathroom breaks, bad training, broken computer and phone system. Not enough pay for the job you are expected to do.

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Percepta Response
6y
Hello, We take this review seriously and want to address just a few things you've mentioned here, in no particular order. This is a new site, and we're all learning together; management, agents alike. We're working to improve the computer system, in fact, we are in the process of launching an IT initiative to help understand agent's issues with our computer system to make sure we're addressing them quickly to help you better serve customers. As for our employee engagement in Houston, we recently launched an awesome recognition program that rewards employees "in their currency" we're working hard to expand implementation to other sites, too. Seeing that you are a former employee, we wish you well in your future endeavors.
Viewing 46 - 48 of 973 Reviews

Glassdoor has 1,038 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.