Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 69 reviews)); "Being able to work from home is great." ((in 64 reviews)); "Benefits are good and explained well during training" ((in 47 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 38 reviews)); "The people you work with are great and friendly" ((in 35 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 16 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 11 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

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Percepta

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

1.0

Jul 3, 2019

Worst company I have ever worked for.

Human resources

Recommend

CEO approval

Business Outlook

Pros

Compensation and pay is the ONLY thing worth mentioning as a pro and it was barely above average.

Cons

Management is controlled by children who don't know how to do their jobs and blame other people for their mistakes.

Percepta Response

We value all feedback from current and former employees and plan to review with our leadership team. Thanks again for your feedback, it helps us get better every day.

3.0

Nov 27, 2018

Customer Service

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits are pretty good in comparison to other companies at this level.

Cons

Rude customers; too many system failures

Percepta Response

We are pleased that you appreciate our benefits package and are grateful for both your feedback and your service with Percepta. Thanks for the review!

5.0

Sep 25, 2018

Accounting Analyst

Accounting analyst

Recommend

CEO approval

Business Outlook

Pros

Pay, management, communication, taking care of employees, understanding of emergencies, take recommendations into account.

Cons

None that I can think of.

Percepta Response

Thank you for your review. We are pleased to have you on our team!

Viewing 49 - 51 of 973 Reviews

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Jobs at Percepta

Dealership Warranty Advocate

Customer Service Representative

Bilingual Spanish Customer Service Representative

Concierge Customer Service Representative

Bilingual French Customer Service Representative