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      Percepta

      Engaged Employer

      Percepta reviews

      3.6

      65% would recommend to a friend

      (977 total reviews)

      Thomas Monaghan

      45% approve of CEO

      62% positive business outlook

      Ratings by demographic groups

      Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      977 reviews
      2.0
      Feb 25, 2022

      50/50

      Consierge services manager (call center)
      Recommend
      CEO approval
      Business Outlook

      Pros

      IT System for Kronos and hiring are super easy.

      Cons

      Longest training in the world. Time consuming and focusing in stuff not relevant, and for topics that are more critical they go very superficial. Then they pass you with a “mentor”, who is not prepare to teach others. Everything here is base on performance (including your schedule), or points collected through clients surveys and QA’s eval. If you like to be treated like Pavlov’s dogs this is your place!

      avatar
      Percepta Response
      4y
      We spend a lot of time in training on purpose. It's our goal to set you up with the best and most important information to ensure you are ready to rock your first customer experience - and beyond. We have worked and worked to ensure this training is meaningful and sets all of our agents up for success. If you feel there are places we can improve, please let us know - we are always looking for ways to be the best at what we do - email us at percepta.hr@percepta.com - thank you.
      1.0
      Feb 23, 2022

      Dishonest Job Descriptions

      Technical support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are no pros working for this company.

      Cons

      Treated awfully by customers and management. Constant micro managing. Job descriptions are completely inaccurate. Worked with many that were duped into thinking the Web Support Group was an enterprise IT position, due to its description, and the way it is advertised and portrayed, which was falsely. Pay is sub par especially being denigrated by QA which none have ever worked in any kind of IT position. Punished for calling out sick, so everybody comes to work sick. Never have gotten so sick so many times. Team leads are mostly clueless and are mouthpieces for the company and executives. Executives rub in your face how much they make, “cause when you do good, I do good” was spoken at a meeting by an executive. I would avoid this place at all cost… degree or not. Better off working retail, as the verbal and mental abuse is far worse here. Run as fast and far away as possible as I am still haunted by the nightmares of working here.

      avatar
      Percepta Response
      4y
      Our employees are our #1, and we are committed to everyone having an exceptional employee experience. It sounds like you might not have had that and that is unfortunate. We want to hear from you to understand your situation and see if we can make any improvements. Please send us an email to Percepta.hr@Percepta.com and we can discuss. thank you.
      4.0
      Feb 15, 2022

      A challenging but rewarding position

      Client service manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      This position is fast paced and meant only for those with exceptional time management skills. If you need to be challenged in your work, love interacting with people, and are excellent at deescalating clients, this is a position for you Health care/vacation/etc

      Cons

      Taking vacation can be tricky. There is a good deal of stress - high call volume, many cases. this is not for the faint of heart.

      avatar
      Percepta Response
      4y
      We appreciate your work and time dedicated to helping our customers and clients. It's not always an easy job, but we much appreciate you and your work!
      Viewing 520 - 522 of 977 Reviews
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      ReviewsPercepta reviews

      Glassdoor has 1,042 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.