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      Percepta

      Engaged Employer

      Percepta reviews

      3.6

      68% would recommend to a friend

      (973 total reviews)

      Thomas Monaghan

      78% approve of CEO

      64% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Work/Life balance

      3.6

      Senior management

      3.5

      Compensation and benefits

      3.5

      Career opportunities

      Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      973 reviews
      1.0
      Sep 5, 2018

      Horrible

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      --the pay is above minimum wage

      Cons

      --super restrictive environment; they treat employees like children --awful culture --racist events (i.e. sombrero contest for Cinqo de Mayo) --middle management is a nightmare --raises and benefits are laughable --horrible PTO policy; won't give you sick days if they're for mental health...total BS --lots of employee drama --employees who perform poorly are barely reprimanded --micromanagement left and right --they will attempt to block you from promotions if they think you're hard to replace

      avatar
      Percepta Response
      7y
      Good Morning, I appreciate your service with us (more than a year) and wish we would have had a chance to speak with you regarding your concerns. We strive to make our workplace an enjoyable and professional environment for all of our employees and are glad to have had you on our team for the year (or more).
      3.0
      Apr 3, 2018

      Do only what they say, nothing more, and you will succeed

      Customer service manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      With the high turnover, eventually you will get the hours ( shifts ) you want. You can advance from Tier 1 to Tier 2 easily. But switching to from any other departments is difficult. Work with many people, friendly. If you meet metrics you can bonus and that can add up to hundreds of dollars each month on top of your hourly pay.

      Cons

      The only way to be successful is to respond to callers in a repetitive fashion. Otherwise you get too caught up in trying to explain why the rules are the way they are. If you are old school customer service this is too difficult. You have to balance your time in the escalation position between customers and dealers, and the dealers call YOU for the wrong things and it eats your time to do your real job. The other departments / managers that should be assisting these dealers either don't know how, or won't give the time to assist. If you can be freakishly cold to the people you speak with, you can succeed -- meaning keep your job AND get the bonuses.

      1.0
      Jan 10, 2018

      All team lead and manager issues are due to Human Resources' incompetence

      Bilingual french english customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fair pay and good benefits

      Cons

      Poor leadership from team leads, managers and human resources

      avatar
      Percepta Response
      8y
      Good afternoon. Thank you for connecting with us and sharing your voice. We are sorry to hear your views, and would of loved for you to utilize the anonymous "we hear you hotline" to highlight your concerns while you were with the organization. It should be noted that our HR team in Florida was recently understaffed as we sourced to replace some key HR roles at the site. Perhaps that led to some temporary gaps while the team was running so thin. Please note that we are currently rebuilding the HR team in Florida with an improved strategy and vision, and the HR function at that site will be a well-oiled machine sooner than later. Nevertheless, we wish you nothing but the best moving forward, and hope that you have a prosperous New Year. Take care.
      Viewing 52 - 54 of 973 Reviews
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      ReviewsPercepta reviews

      Glassdoor has 1,038 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.