Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Percepta

      Engaged Employer

      Percepta reviews

      3.6

      68% would recommend to a friend

      (973 total reviews)

      Thomas Monaghan

      78% approve of CEO

      64% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Work/Life balance

      3.6

      Senior management

      3.5

      Compensation and benefits

      3.5

      Career opportunities

      Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      973 reviews
      2.0
      Oct 12, 2017

      Not worth the stress

      Customer service manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you can get in the right position or the right people liking you its not the worst job in the world

      Cons

      Micromanaging, managers and trainers that had never done the job quickly made the expectations unrealistic, constant misdirections and opposing instructions made prioritizing confusing at times, company promotes or moves around problem employees and screws over the good employees time and time again, very unappreciative

      avatar
      Percepta Response
      8y
      It's disheartening reading your thoughts, but I appreciate you sharing your views. It's always best to approach HR or our anonymous employee hotline with these types of concerns right away, so that we can investigate and resolve any concerns. Wishing you the best moving forward. Take care.
      3.0
      Sep 21, 2017

      More Cons than Pros

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked for this company for close to 6yrs. I met a lot of great people. The company was a great company to work for when I first started. Everyone felt the satisfaction of knowing you were appreciated.

      Cons

      Lack of communication. This company decided to decrease my pay rate, force everyone to meet demands which requires additional expenses. We were basically told, "you either comply with the new changes or kick rocks". There is no room for growth. The merit increase is literally pennies. The morale is no longer there. I can honestly say, I have never had any issues until the recent changes. The new changes caused so many issues and stress, regardless if my numbers were 100% across the board. I have never been treated so unfair and disrespected in my life. P.S. the common answer is, "I DON'T KNOW" and that's with Management, HR on down the list.

      avatar
      Percepta Response
      8y
      Good morning. Sorry for the delayed response to your review. In short, to remain competitive, some operational changes were made for the sake of efficacy and efficiency within the business. We understand that change can be difficult and we respect your opinions. Hoping that all is well on your end, and we wish you and your family happy holidays. Take care.
      1.0
      May 23, 2017

      Bilingual Customer Service

      Bilingual customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      decent pay, PTO, coworkers, breaks, holiday pay

      Cons

      micromanaging, impossible grading system, unhappy customers, rare chances for professional growth

      avatar
      Percepta Response
      9y
      Good morning. Thank you for reaching out and sharing your opinions on both the pros and cons of your experience working with Percepta. Wishing you all of the best going forward.
      Viewing 55 - 57 of 973 Reviews
      Related searches: Percepta jobs | Percepta salaries | Percepta benefits | Percepta interviews
      ReviewsPercepta reviews

      Glassdoor has 1,038 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.