Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 73 reviews)); "Being able to work from home when you don't live in the area." ((in 61 reviews)); "Benefits are good and explained well during training" ((in 45 reviews)); "The people you work with are great and friendly" ((in 33 reviews)); "Great team and good to work" ((in 28 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Horrible Training and Onboarding Process" ((in 38 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "supervisors are overworked." ((in 12 reviews)); "And there was a ton of favoritism and nepotism." ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

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Percepta

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

1.0

Oct 29, 2013

This company does NOT value their employees

Customer service manager

Recommend

CEO approval

Business Outlook

Pros

It was good to have steady employment and represent the client, Ford Motor Company, an American institution. The employee discount on vehicles is a nice perk.

Cons

Micro-managing beyond compare and juvenile morale building activities such as dressing up in costumes and free ice cream. The benefit package is weak and the insurance got more expensive each year.

1.0

Oct 18, 2012

A miserable place to work.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Getting to sit down (while being verbally abused by angry Ford owners.)

Cons

putting up with 1st time managers with no leadership skills and questionable social ones...

3.0

Mar 4, 2011

Limited accesibility for advancement into higher paying jobs.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Percepta has some good benefits such as tuition reimbursement, health care, 401k. It is a Monday to Friday call center with shifts start anywhere from 8 am to 11:30 am and the doors close at 8 pm. There are options to do a 10 hour 4 day a week work week but its not manditory.

Cons

It is difficult to move into the higher paying positions if you do not have automobile industry experience regardless of how many years experience you have working in call center environments.

Viewing 61 - 63 of 973 Reviews

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Jobs at Percepta

Bilingual Spanish Customer Service Representative

Customer Service Representative

Concierge Customer Service Representative

Customer Care Representative I Marketing

Bilingual French Customer Service Representative