Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 73 reviews)); "Being able to work from home when you don't live in the area." ((in 61 reviews)); "Benefits are good and explained well during training" ((in 45 reviews)); "The people you work with are great and friendly" ((in 33 reviews)); "Great team and good to work" ((in 28 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Horrible Training and Onboarding Process" ((in 38 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "supervisors are overworked." ((in 12 reviews)); "And there was a ton of favoritism and nepotism." ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

4.0

Mar 21, 2017

Good Company

Quality assurance specialist

Recommend

CEO approval

Business Outlook

Pros

Great place to work with lots of opportunity to grow within the company. There are always positions to apply for and to get promoted to. The HR team is great and helps out with any questions.

Cons

Not compensated for what you are worth.

Percepta Response

9y

Thank you for taking the opportunity to share your perspective. We appreciate hearing from you.

2.0

Jan 20, 2017

Business analyst

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The pros...I guess the vacation time. Maybe the lunch room downstairs. Oh and maybe the schedule work hours. No holidays.no weekend

Cons

Dead end job. Calls NEVER STOP. you are like a robot. Can't even use the restroom without. Mini managers stalking. Honestly the worst job I have ever obtained. Don't do it

Percepta Response

9y

Thank you for sharing your feedback. In the call center/service industry, there will naturally be times that are busier than others. Our employees do get standard lunch and break times to step away and relax throughout the day. Thank you again for using Glassdoor. Take care.

1.0

May 12, 2015

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good benefits. Got along with colleagues.

Cons

Call centre was poorly managed, too many changes too often, all employees were asked to fill many hats and were under appreciated. No room for growth. If I could do it all over again, I would never have applied to work for Percepta.

Viewing 58 - 60 of 973 Reviews

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Jobs at Percepta

Customer Service Representative

Bilingual Spanish Customer Service Representative

Concierge Customer Service Representative

Customer Care Representative I Marketing

Bilingual French Customer Service Representative

Percepta

Percepta reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good Company

Business analyst

CSR

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