Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 73 reviews)); "Being able to work from home when you don't live in the area." ((in 61 reviews)); "Benefits are good and explained well during training" ((in 45 reviews)); "The people you work with are great and friendly" ((in 33 reviews)); "Great team and good to work" ((in 28 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Horrible Training and Onboarding Process" ((in 38 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "supervisors are overworked." ((in 12 reviews)); "And there was a ton of favoritism and nepotism." ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

3.0

Jul 15, 2025

50/50

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Basic benefits pay per hr ok, not the best not the worst ongoing training perci perks

Cons

no advancement "coorporative" support (they pretend to care) cover up for bad managers no transparency or accountability

Percepta Response

11mo

Thank you for sharing your feedback. We’re glad to hear that the hybrid model was a positive part of your experience. We know how important growth opportunities and benefits are, and we’re always looking for ways to improve the experience for those who work with us. If you’d like to share more details, we’re available at percepta.hr@percepta.com. We wish you success in your next steps!

1.0

Nov 14, 2024

Not worth it.

Digital engagement specialist

Recommend

CEO approval

Business Outlook

Pros

Work from home, one great supervisor

Cons

Terrible communication, resources and point of contacts are all contradictory, CRM sucks. Department layoffs. Poor upper management.

Percepta Response

1y

Thank you for sharing your feedback. We’re glad to hear you’ve had positive experiences with remote work and your supervisor. We understand how important effective communication, consistent resources, and tools are to our team members, and we’re committed to improving in these areas. We encourage you to reach out to percepta.hr@percepta.com so we can discuss your concerns further, Your input is valuable and helps us grow.

1.0

Jun 26, 2024

Lost for words

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Hybrid and bonus some coworkers some good supervisors.

Cons

I learned real quick to protect my emotions. The Customers are horrible many people in the call center are in wrap time while calls are back to back hostile. Very unpleasant people who create a unhealthy environment.

Percepta Response

1y

Thank you for sharing your experience. We're sorry to hear about the challenges you faced. Please reach out to us at percepta.hr@percepta.com so we can discuss your concerns further and work towards making improvements. Best of luck in your future endeavors!

Viewing 67 - 69 of 973 Reviews

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Percepta reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

50/50

Not worth it.

Lost for words

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