Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Love being able to work from home and not have the stress of travelling through Houston traffic!" ((in 65 reviews)); "The people you work with are great and friendly" ((in 39 reviews)); "Benefits are good and explained well during training" ((in 37 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 28 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "supervisors are overworked." ((in 13 reviews)); "No bonuses" ((in 11 reviews)); "And there was a ton of favoritism and nepotism." ((in 9 reviews)); "Pay could be better and more time off" ((in 8 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (975 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

5.0

Apr 19, 2019

Amazing Skills learned for a work from home job.

Click to chat customer service

Recommend

CEO approval

Business Outlook

Pros

I loved this job. You get to work from the comfort of your home office and the supervisors were always very supportive and friendly. It gave me great job experience that helped me land an entry level position in the IT industry.

Cons

The pay isn't very good but it's acceptable considering you get to save gas and car maintenance money by working from home, and the job has benefits and holidays as well. Don't work here if you don't have thick skin because you are going to spend a lot of time talking to angry rednecks making completely unreasonable demands and hurling insults at you (although you can disconnect people for being abusive). Our systems were also very glitchy, and the staffing department seemed to have some issues as they would never be able to assign us break/lunch schedules that didn't conflict with each other (supervisors had to give us their own schedules for weekends) and severely understaffed weekends while overstaffing weekdays.

Percepta Response

7y

Thank you for the five-star review. We're grateful for both your positive comments and your service with Percepta!

5.0

Mar 15, 2019

Regional Customer Service Manager

Regional manager

Recommend

CEO approval

Business Outlook

Pros

My work was recognized and rewarded. The Company kept it’s employees up to date with recurrent training.

Cons

I have no cons to express.

Percepta Response

7y

Thank you for your positive review and your continued service with Percepta!

3.0

Jan 28, 2019

good company to work for

Wfm analyst

Recommend

CEO approval

Business Outlook

Pros

good benefits for all employees

Cons

not enough agents to cover

Percepta Response

7y

Good Morning, thank you for your three-star review and your multiple years of service with our company! We appreciate the positive review and your contribution to our ongoing success.

Viewing 742 - 744 of 975 Reviews

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Customer Service Representative

Customer Care Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Amazing Skills learned for a work from home job.

Regional Customer Service Manager

good company to work for

Top companies for "Compensation and Benefits" near you

Jobs at Percepta