Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Flexible schedules, PTO, Work from home" ((in 66 reviews)); "Benefits are good and explained well during training" ((in 47 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 28 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 43 reviews)); "The training was horrible and we learned Nothing!" ((in 37 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 13 reviews)); "No bonuses" ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

975 reviews

5.0

Aug 17, 2019

Great Team Experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Lots of rewarding projects to work on with smart, dedicated, and diverse colleagues. There are heaps of roles at Percepta, I’ve been in several and have grown tremendously with each position. Like most workplaces you get what you put in. I’m lucky to work on a team with such highly engaged team members and a supportive boss.

Cons

Sometimes there’s so much going on it can be challenging to get answers or support from leadership. As an employee I work to understand everyone’s workloads and plan accordingly.

Percepta Response

6y

It's great to hear you are working on some fantastic projects with such a great team. We strive to hire folks that work hard and are team players, much like yourself. We are currently in the process of launching our company-wide newsletter, which will give everyone more insight into many things happening, going forward. Thanks again for your hard work!

5.0

Aug 2, 2019

Great place for Work Oriented People

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

The job isn't stressful You are helping people in need The customers bond with you The pay is decent Consistent job opportunities Advancement Options

Cons

Time for Case load mgmt

Percepta Response

6y

Thank you for your work helping our customers and clients in need - your hard work is very much appreciated! Keep it up.

2.0

Aug 1, 2019

Good start up company

Liaison

Recommend

CEO approval

Business Outlook

Pros

Good place to get experience

Cons

They don't have employees backs

Percepta Response

6y

Hello, We're happy to hear you think Percepta is a great place to get experience and for your time you've been with the company. If you have specific items that you'd like to discuss offline, feel free to email us at percepta.hr@percepta.com thanks.

Viewing 796 - 798 of 975 Reviews

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