Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Good benefits and paid holidays" ((in 40 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 35 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 42 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 13 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews)); "No bonuses" ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (975 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

4.0

Feb 14, 2020

Good company to work for, good salary, strict rules.

Fordpass guide

Recommend

CEO approval

Business Outlook

Pros

Good company to work for, good salary, strict rules.When we ere made redundant the company really cared

Cons

Sometimes the rules are too strict.

Percepta Response

5y

Thanks for the review - we love to hear from our happy family. Keep up the hard work - we appreciate it!

2.0

Sep 19, 2019

Unclear strategy, but take your orders...

Social media specialist

Recommend

CEO approval

Business Outlook

Pros

Good salary package Friendly colleagues Having the 'Ford' brand on your CV is a big plus

Cons

Cliquey Hard to get recognised for good work Visible hierarchy Hard to get your points across

Percepta Response

5y

I am sorry to hear you don't feel like you received enough recognition for your work - that's a huge part of our values as well as measured quarterly on our employee survey (Impact). If you have suggestions on how we can improve on this, we'd love to hear from you (percepta.hr@percepta.com) - send us an email. Thanks!

1.0

Oct 16, 2017

Bad Company, terrible management

Manager

Recommend

CEO approval

Business Outlook

Pros

None really except the experience I managed to gain

Cons

Bad Management Cares little about their staff Dismal selection of management

Percepta Response

8y

Glad that you were able to get some work experience with us. Wishing you the best moving forward- take care.

Viewing 805 - 807 of 975 Reviews

Top companies for "Compensation and Benefits" near you

AT&T

3.8★Compensation & Benefits

Verizon

4.1★Compensation & Benefits

T-Mobile

3.9★Compensation & Benefits

Comcast

3.8★Compensation & Benefits

Jobs at Percepta

Customer Care Representative I Marketing

Electric Vehicle Customer Experience Specialist

Customer Care Representative

Customer Care Representative

Customer Service Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good company to work for, good salary, strict rules.

Unclear strategy, but take your orders...

Bad Company, terrible management

Top companies for "Compensation and Benefits" near you

Jobs at Percepta