Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Flexible schedules, PTO, Work from home" ((in 66 reviews)); "Benefits are good and explained well during training" ((in 47 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 28 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 43 reviews)); "The training was horrible and we learned Nothing!" ((in 37 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 13 reviews)); "No bonuses" ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

975 reviews

4.0

Apr 30, 2025

Wage

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nice office, parking and facilities

Cons

A Small wage increase review

Percepta Response

1y

Thanks for sharing your experience! We’re glad to hear you’re enjoying the office environment and amenities. We appreciate your note on compensation—feedback like this helps inform ongoing conversations about the employee experience. Thanks for being part of the team and for all that you do!

5.0

Mar 20, 2025

Love it

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great place to work and lovely people

Cons

None at all, love it.

Percepta Response

1y

Thank you for sharing this! We’re so glad to hear you’re loving your experience and the people you work with—it’s exactly the kind of feedback that makes us proud. Thanks for being part of the Percepta team and for all that you do!

2.0

Jan 24, 2025

Percepta

Cx supervisor senior

Recommend

CEO approval

Business Outlook

Pros

People on the phones are good

Cons

People in management are thick

Percepta Response

1y

Thank you for your feedback. We’re glad to hear you had a positive experience with the frontline team. We recognize that leadership plays a key role in creating a great work environment, and we’re always looking for ways to improve. If you’d like to share more about your experience, we’d love to hear from you at percepta.hr@percepta.com. Thank you for your time with us, and we appreciate your perspective.

Viewing 814 - 816 of 975 Reviews

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Jobs at Percepta

Bilingual French Customer Service Case Manager

Customer Service Case Manager

Customer Service Representative

Bilingual Spanish Customer Service Representative

Concierge Customer Service Representative

Percepta

Percepta reviews

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Reviews by job title

Wage

Love it

Percepta

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