Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Flexible schedules, PTO, Work from home" ((in 66 reviews)); "Benefits are good and explained well during training" ((in 47 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 28 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 43 reviews)); "The training was horrible and we learned Nothing!" ((in 37 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 13 reviews)); "No bonuses" ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (975 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

1.0

Nov 7, 2025

Worst job in the world

Cx specialist

Recommend

CEO approval

Business Outlook

Pros

Colleagues are nice and customers are nice too

Cons

-Micromanagement -Bullying by management. -Racism by management (I’ve seen them first hand speak down to people of colour in town halls on multiple occasions) -If you raise any complaint , no matter how trivial you will be targeted for ‘negativity’. -If you have any health issues you will be targeted for not meeting performance objectives without any adjustments. -Performative during speak up survey -They intentionally will give you a bad appraisal if they don’t like you

Percepta Response

7mo

Thank you for taking the time to share your experience. We’re truly sorry to hear about your concerns and take this type of feedback very seriously. Everyone deserves to feel respected and supported at work, and behavior that goes against those values is not tolerated at Percepta. We encourage you to reach out to our HR team at hr@percepta.com so we can better understand your experience and provide support. You can also report potential Code of Ethics violations, including discrimination or misconduct, through WHY (We Hear You), our confidential and secure reporting channel. Your feedback has been shared with the appropriate leaders for review.

4.0

Jun 16, 2025

Good people

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great team and flexible work arrangements

Cons

Not the best pay for the work done

Percepta Response

12mo

Thanks so much for sharing your thoughts! We’re glad to hear you enjoyed the team and the flexibility while you were with us. We appreciate all the contributions you made and wish you the very best in your next chapter!

5.0

Jun 7, 2025

5* all around

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

-Very inclusive -Opportunities for progression -Good pay -Work from home

Cons

Not many cons - good company to work for

Percepta Response

1y

Thanks so much for the 5-star shoutout! We love hearing that you're enjoying the inclusivity, growth opportunities, and flexibility. Appreciate you being part of the team!

Viewing 811 - 813 of 975 Reviews

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Jobs at Percepta

Bilingual French Customer Service Case Manager

Customer Service Case Manager

Customer Service Representative

Concierge Customer Service Representative

Bilingual Spanish Customer Service Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Worst job in the world

Good people

5* all around

Top companies for "Compensation and Benefits" near you

Jobs at Percepta