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      Percepta

      Engaged Employer

      Percepta reviews

      3.6

      68% would recommend to a friend

      (973 total reviews)

      Thomas Monaghan

      78% approve of CEO

      64% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Work/Life balance

      3.6

      Senior management

      3.5

      Compensation and benefits

      3.5

      Career opportunities

      Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      973 reviews
      1.0
      Mar 7, 2022

      Discrimination -Don’t so it

      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Salary, need for project management, and remote option

      Cons

      Borderline discriminatory management style. Once I came out as a gay black woman I was immediately treated differently than everyone else on the team. I was constantly watched. One leader expected everyone to fit in her box of a southern bell. She frequently references religion as well. The level of micro management for black people is insane. Every other team member (nonblack) was treated with grace, fairness, and kindness. The reviews are mainly by non minority groups. The pay is great but it’s not worth the scrutiny. This was by far the worst employment experience I’ve ever had. I have a six sigma champion cert, black belt, mba, and pmp, and I have never been treated the way I was at Percepta. The scrutiny on minorities and members of the lgbtq+ community was unreal.

      avatar
      Percepta Response
      4y
      We appreciate your feedback. We strive to be a fully inclusive organization and have a robust DEI&B program in place all employees may benefit from. We are sorry to hear your experience fell short of our values-based culture and we do not take your comments lightly. We would love the opportunity to talk to you further and learn more. If you have more specific information to share, please send to percepta.hr@percepta.com.
      1.0
      Jan 7, 2022

      Do NOT waste your time

      Case manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      If the job wasn’t so strenuous then $15.25 would’ve been okaa

      Cons

      The supervisors do not try to help the agents they expect them to come out of training and know everything on the spot. They took away one week of our training right before training started. There is always something wrong with the systems. Sometimes you will not get paid as expected because of the system glitches.

      avatar
      Percepta Response
      4y
      Thanks for taking the time to share this feedback. It appears that you did not have an exceptional experience working here. Our HR team would appreciate the opportunity to address your concerns directly so that we can improve in the future. Feel free to email us directly at Percepta.HR@percepta.com. Thanks again.
      3.0
      Nov 3, 2021

      Management

      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay and benefits, flexible work from home

      Cons

      Management is a tight knit group, and if they’re out to get you, you are in trouble. I got spoken to like I was a dog by one manager, definitely not trying to coach me or guide me in the right path, just demeaning and rude

      avatar
      Percepta Response
      4y
      Glad you're satisfied with the compensation and you're enjoying working from home. Regarding your issue with management, this does not align with our core value - respect. Whether it's team members, clients, or customers, we treat people with dignity and respect. Our HR team would appreciate the opportunity to address your concerns directly. Feel free to email us at Percepta.hr@percepta.com. Thanks!
      Viewing 82 - 84 of 973 Reviews
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      ReviewsPercepta reviews

      Glassdoor has 1,038 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.