Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Percepta?

66% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 68 reviews)); "Being able to work from home is great." ((in 63 reviews)); "The benefits are great." ((in 44 reviews)); "Great team and good to work" ((in 36 reviews)); "The people you work with are great and friendly" ((in 34 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 46 reviews)); "supervisors are overworked." ((in 15 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 13 reviews)); "No bonuses" ((in 10 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

66% would recommend to a friend

(270 total reviews)

Thomas Monaghan

40% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

270 reviews

Reviews about "Compensation"

Return to all reviews

5.0

Jul 18, 2023

Happy Here

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Remote/hybrid schedule Worklife balance Awesome colleagues Rewards Program - Perci Perks Team collaboration Site Activities

Cons

Health benefits are mediocre. This is my only con.

Percepta Response

2y

Thanks a bunch for your review! We're thrilled to hear that you're enjoying your time at Percepta! 🎉 Perci Perks, our fabulous Rewards Program, is all about making your experience here even better! And let's not forget those awesome site activities that add that extra spark to our work environment. Keep being amazing, and thank you for all you do at Percepta!

5.0

Jul 18, 2023

Great Place to Work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Have worked in multiple call centers over the last 30 years and this is by far the best place I have ever worked. I have had multiple great team leads and wonderful team members. Even though we work from home we still work as a team. Best wage I have ever made per hour EVER.

Cons

Wish we could have some zoom time as a team.

Percepta Response

2y

Thank you for your amazing review! 🌟 We're thrilled to have you as part of our Percepta family for over four fantastic years! It's great to hear that we're the best place you've ever worked in your 30-year career in call centers—that's truly an honor! Keep being awesome, and here's to many more years of success together!

5.0

Jul 18, 2023

Amazing Company

Instructional designer

Recommend

CEO approval

Business Outlook

Pros

Fair Compensation Engagement Management Professional Development Benefits

Cons

Tools provision none none none none

Percepta Response

2y

Wow, thank you so much for your awesome review! We're thrilled to have you on board and even happier to know that you find Percepta amazing. Keep up the great work, and here's to many more positive experiences together at Percepta! Cheers!

Viewing 85 - 87 of 270 Reviews

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Jobs at Percepta

Customer Service Representative

Escalation Support Specialist (Automotive Customer Support)

Bilingual French Customer Service Case Manager

Concierge Customer Service Representative

Vehicle Services Team Leader (100% Onsite)

Percepta

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