Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Percepta

      Engaged Employer

      Percepta reviews

      3.6

      68% would recommend to a friend

      (973 total reviews)

      Thomas Monaghan

      78% approve of CEO

      64% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Work/Life balance

      3.6

      Senior management

      3.5

      Compensation and benefits

      3.5

      Career opportunities

      Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      973 reviews
      5.0
      Nov 2, 2017

      CRC

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Bonus, vacation and sick time, great people

      Cons

      Moving up there re not many opportunities.

      avatar
      Percepta Response
      8y
      Thank you for reaching out to share your sentiments! As we launch new operations and the organization grows, I suspect that there will be more opportunities for advancement, based on work performance. Wishing you happy and healthy holidays.
      3.0
      Sep 13, 2017

      Convenient

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, weekends off, flexible schedule

      Cons

      Pay was reduced when the department became completely virtual, no room for growth

      avatar
      Percepta Response
      8y
      Thank you for connecting with us. Sorry for the delayed response to your review. We are grateful for having the opportunity to read through your feedback, both the "pros" and "cons". Wishing you and your family happy holidays.
      1.0
      Jul 22, 2017

      It's a job.......

      Csm
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you like micromanagement and ever changing expectations, it is a great fit. If you are able to go with the flow and not voice any concerns or feedback, you can survive. There are a few opportunities to work from home, but there are drawbacks. If you are a favorite of management, good evaluations are easy to come by, just be sure to never to make your concerns, opinions or feedback heard to anyone.

      Cons

      Unreliable proprietary software that makes an already challenging job even more challenging. The very few good managers never stick around. If your feedback, opinion or concerns are ever heard, you may be a target for unfair evaluations leading to being on the road to dismissal. Almost every department has a turnover rate that tells the story that agents are viewed as cogs in a machine and are easily replaced. Some programs are 24/7, and agents that work after hours shifts not given favorable consideration for advancement. Work from home agents requested to come to the office on short notice for various reasons outside of working hours.

      avatar
      Percepta Response
      8y
      Hello there. Thank you for connecting with us through Glassdoor and leaving your feedback. I'm sorry that you have a negative perception of the organization. It looks like you are a former employee, so I suspect that we won't have the opportunity to meet with you in private to further discuss and investigate your concerns. We have an open door policy in HR, and encourage our employees to visit us anytime to discuss concerns that they have so that we can work through them together and ensure that any problems are addressed immediately. Wishing you all the best going forward. Take care.
      Viewing 94 - 96 of 973 Reviews
      Related searches: Percepta jobs | Percepta salaries | Percepta benefits | Percepta interviews
      ReviewsPercepta reviews

      Glassdoor has 1,038 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.