Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 73 reviews)); "Work from home, one great supervisor" ((in 70 reviews)); "Benefits are good and explained well during training" ((in 44 reviews)); "The people you work with are great and friendly" ((in 34 reviews)); "Great team and good to work" ((in 26 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Horrible Training and Onboarding Process" ((in 37 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "Low salary" ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

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Percepta

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

3.0

Jun 18, 2017

You wil learn how to manage big sales

Sales engineer

Recommend

CEO approval

Business Outlook

Pros

Good experience, work with big companies Learning how to coordinate between different departments

Cons

No system, so you must be warrior to be alive

Percepta Response

Nice to hear from you. Thank you for connecting via Glassdoor to share your perspective. We appreciate reviewing all feedback. Hoping all is well on your end.

1.0

May 15, 2017

do not do it

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

there are no good reasons to work there. caring management is something they have not heard of do not even think of asking for time off to attend regular doctors appointments

Cons

bullying management style, not good on the work life balance or reasonable adjustment stuff and wo betide you have family issues or such like, you will be out the door one way or another

Percepta Response

Good morning. While it is unsettling to read your feedback, we are grateful that you are sharing it with us. Please connect with the Human Resources department in private to discuss any concerns that you have- we are more than happy to talk through your feelings to discuss in more detail. Take care.

4.0

Nov 30, 2016

Good outsourcer

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

global company with opportunities for development

Cons

Compensation is poor in some markets

Viewing 967 - 969 of 973 Reviews

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Jobs at Percepta

Dealership Warranty Advocate

Customer Service Representative

Bilingual Spanish Customer Service Representative

Concierge Customer Service Representative

Customer Care Representative I Marketing