Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 73 reviews)); "Work from home, one great supervisor" ((in 70 reviews)); "Benefits are good and explained well during training" ((in 44 reviews)); "The people you work with are great and friendly" ((in 34 reviews)); "Great team and good to work" ((in 26 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Horrible Training and Onboarding Process" ((in 37 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "Low salary" ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

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Percepta

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

2.0

May 1, 2016

Overview

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

European/UK/APAC business is innovative, creative, hard working and focussed on the clients and their customers.

Cons

US team - who have the exec power - are without vision, lacking in honesty, obsessed with control in general and bringing Regional control back to the US in particular so that they may extract more profit with a typical 1/4ly short term perspective. This impedes the growth of the business, as the US team are too busy keeping control to properly focus on delivering an excellent service.

1.0

Apr 27, 2016

Disappointing Experience

Intern

Recommend

CEO approval

Business Outlook

Pros

Very skilled department. Friendly staff. Good location.

Cons

No clear communication as to what their expectations are(expectations are very high and you are being judged harshly right from the beginning). If managers have concerns about your work they don't seem won't tell you about it, but they will discuss it among themselves. No direction given to inexperienced staff, they are expected to know what to do without guidance, and the internship is on the line if you don't.

3.0

Dec 4, 2014

Laid back environment. Understanding Management.

Fleet services

Recommend

CEO approval

Business Outlook

Pros

Good workplace environment located at Ford Canada HQs. Great management.

Cons

Lack of advancement within company.

Viewing 970 - 972 of 973 Reviews

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Jobs at Percepta

Dealership Warranty Advocate

Customer Service Representative

Bilingual Spanish Customer Service Representative

Concierge Customer Service Representative

Customer Care Representative I Marketing