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      Percepta

      Engaged Employer

      Percepta reviews

      3.6

      66% would recommend to a friend

      (270 total reviews)

      Thomas Monaghan

      40% approve of CEO

      62% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Work/Life balance

      3.5

      Senior management

      3.4

      Compensation and benefits

      3.4

      Career opportunities

      Ratings by demographic groups

      Reviews by job title

      270 reviews

      Reviews about "Compensation"

      Return to all reviews
      1.0
      Jan 23, 2023

      Drama, Drama, Drama

      Client service manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent-ish pay, eventual work from home option IF you’re lucky. Paid training. Fairly easy work, if you are fast with computers and can handle angry clients.

      Cons

      Way too much corporate drama. Lots of pettiness. Supervisors are very hit or miss and if you get a bad one, be prepared to be ignored, berated, and asked uncomfortably personal questions. Definitely not understanding of employee emergencies. If you are expecting a child, DO NOT WORK HERE! HR is a total joke and make very accusatory statements towards you. Not to mention it’s apparently taboo to use HR’s open door policy. Be prepared to have your supervisors micromanaging every single interaction you have and question you mercilessly when you go above their heads. Ask one question, get multiple different answers and be punished if you take advice from the wrong supervisor. Super cliquey, can’t trust anybody. Again, drama, drama, drama.

      avatar
      Percepta Response
      3y
      We are sorry to hear that your experience at Percepta has not been positive. We value all positive and negative feedback, as it helps us identify areas where we can improve. We encourage you to reach out to us directly at percepta.hr@percepta.com so that we can discuss your specific experiences and work towards finding a resolution. We apologize for any negative experiences you may have had and will do our best to create a better working environment for you and all our employees.
      2.0
      Jan 8, 2023

      It's a job if you're in need but prepare to be worked to the bone with little flexibility

      Rewards guide
      Recommend
      CEO approval
      Business Outlook

      Pros

      Our trainer was great, engaging and fun but the training itself felt overwhelming. Then we had to jump straight into performing. You learn on the job with the right team lead. It really is an OK position to do if you love CX or need a source of income. Benefits are decent although I don't how it's legal to enroll someone into a nicotine surcharge by default unless they subject themselves to a test. The pay is not great especially in this economy.

      Cons

      I hated the open performance platform where you see how everyone is meeting their targets and they see yours. Some folks in leadership bragged about the competition it creates but I find that toxic especially to new staff, and folks with little experience in CX. I was also one of the few bilingual guides so there was even less flexible in the schedule I could have compared to other staff, and this had me having to work on Saturdays fro 11 to 8pm every week, horrible schedule. Daily hours were also 11-8 with little rooms to get earlier shifts. This is literally in the middle of the morning and night, worst schedule ever. The pressure leads put on you to be almost perfect on the phone or you get a 1 on 1 to talk about every mistake was also weird and softwares were always slow and there were too many of them to manage while on one call. Finally the 30 mins lunch break after a gruesome day and 10 mins breaks (giving you enough room to use the rr or stretch) are just not healthy.

      avatar
      Percepta Response
      3y
      Thank you for your positive comments about our training team and for taking the time to post a review. We do know that for some people the content and processes they are trained on can appear daunting and we openly encourage any new starters (whether in training or production) to ask for additional support – We love it when our colleagues ask for help. In our centers we do have a variety of shift patterns and although it is not always possible for our team members to be allocated their preferred shifts straight away, for some of our team the variety of shift patterns can provide an excellent balance with other aspects of their lives. Targets for productivity and a performance driven environment is not for everyone, but our experienced leaders are there to help and support to ensure that we are available for our customers and providing the best possible service, something that this team does so well!! Thanks again for your feedback and good luck in your next role.
      3.0
      Jan 6, 2023

      low pay

      Technical service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      schedule work from home benefits

      Cons

      low pay when they want you to do more than your job desciption

      avatar
      Percepta Response
      3y
      Thank you for sharing your experience with us. We appreciate everything you do to keep our customers happy and cared for. If you have suggestions on improving the employee or customer experience, please reach out to percepta.hr@percepta.com.
      Viewing 106 - 108 of 270 Reviews
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