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Percepta

Engaged Employer

Percepta Customer Service (CSR) reviews

3.2

49% would recommend to a friend

(123 total reviews)

Thomas Monaghan

Not enough data to show CEO approval

54% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Work/Life balance

3.1

Compensation and benefits

3.0

Senior management

2.9

Culture & values

2.9

Career opportunities

Customer Service (CSR) employees have rated Percepta with 3.2 out of 5 stars, based on 123 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Percepta is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Reviews by job title

123 reviews
4.0
May 6, 2014

I enjoyed working at this company.

Customer service representative
Recommend
CEO approval
Business Outlook

Pros

You can go far even without a college degree. You do need to be professional if you want to stay, especially if you want to move up. Extra training is free - I know many people who learned how to use Word, Excel, and other programs even when it was not required for their job. The management is very helpful and works with you. It's very good for a call center, and that's why so many people stay for years.

Cons

There are a lot more pros than cons. Most of the schedules now include Saturdays. Many of the bonuses and perks were reduced. The custom software can be difficult to use. Some people abuse the system, so then annoying rules are added ... but that probably happens at any job.

5.0
Dec 28, 2012

Great place to work.

Customer service representative
Recommend
CEO approval
Business Outlook

Pros

Looks like there are a few disgruntled employees posting and that is to be expected. Honestly I thoroughly enjoy working for Percepta. Management is professional and fair. Do your job and you are recognized, slack off and yes they do come down on you. HR has been nothing but helpful and answer questions fast and efficiently. PROS: Pay is not fantastic but above average for similar positions. There are incentives for hard workers to earn more each month. Great atmosphere with a tight team of workers. Management do what they can to continually train you and work on your weaknesses but also allow you to use your strengths. Snowy days you usually can leave a little early, same with some holiday eves. Healthcare was good for 2012 but cut a bit for 2013, still have it though and am happy with coverage. Working for one of the best luxury car manufacturers in the world. Plenty of functions and experience trips covered by employer. Large cubicles and plenty of personal space.

Cons

CONS: Not to much. Job can be tough and having a thick skin helps. Most of the time you just have to see the clients point of view. Climate control in office sux.

Viewing 121 - 123 of 123 Reviews
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Percepta reviewsPercepta Customer Service (CSR) reviews

Glassdoor has 1,043 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.