Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Benefits are good and explained well during training" ((in 45 reviews)); "The people you work with are great and friendly" ((in 37 reviews)); "Great team and good to work" ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 46 reviews)); "Horrible Training and Onboarding Process" ((in 38 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(974 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 974 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

974 reviews

1.0

Dec 17, 2021

HORRIBLE. PLEASE RUN. YOUR MENTAL HEALTH WILL THANK YOU.

Case manager

Recommend

CEO approval

Business Outlook

Pros

Easy to get hired due to the high turnover rate

Cons

Literally everything else you can possibly imagine

Percepta Response

4y

It's always our goal to deliver an exceptional employee experience. It doesn't sound like this was your experience. We also put a lot of time and effort into our training and development programs, so we're unsure where the disconnect is. We'd definitely like to hear more about your experience so that we can improve. Please reach out to us directly at percepta.hr@percepta.com. Thanks!

5.0

Dec 6, 2021

Percepta sets their employees up for success

Senior project manager

Recommend

CEO approval

Business Outlook

Pros

Percepta has a great onboarding process and you are given a holistic understanding of the organization within your 1st week at Percepta. They have an extensive library of courses in their College that makes it easy to familiarize yourself with the tools Percepta uses. Their Training Staff is knowledgeable and their leadership classes are very well presented with in depth knowledge on Management processes.

Cons

None that I have experienced at the moment

4.0

Nov 30, 2021

Good Company

Project manager

Recommend

CEO approval

Business Outlook

Pros

Good company, easy to work with management

Cons

At this time there are not any cons about working for percepta

Percepta Response

4y

Thanks for the review! Glad to hear you enjoy working with management. Cheers!

Viewing 163 - 165 of 974 Reviews

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Jobs at Percepta

Customer Service Case Manager

Bilingual French Customer Service Case Manager

Customer Service Representative

Vehicle Programs Specialist

Bilingual Spanish Customer Service Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

HORRIBLE. PLEASE RUN. YOUR MENTAL HEALTH WILL THANK YOU.

Percepta sets their employees up for success

Good Company

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Jobs at Percepta