Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Benefits are good and explained well during training" ((in 45 reviews)); "The people you work with are great and friendly" ((in 37 reviews)); "Great team and good to work" ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 46 reviews)); "Horrible Training and Onboarding Process" ((in 38 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

975 reviews

5.0

Jul 26, 2021

It's what you make of it!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Training was fun and comprehensive on all aspects of the position Work from home is offered at this time Supportive supervisors that offer plenty of help when needed All the resources are available to do your job effectively Benefits are good and explained well during training

Cons

It isn't for everyone, heavy caseload at times and customers can be pretty abrasive The pay should be higher for the stress that you assume while working Slow equipment (they might start fixing this) Not many opportunities for advancing or for raises.

Percepta Response

4y

Thanks for sharing your positive experience with us! We're glad to hear you're enjoying the training, compensation/benefits, and working remotely. If you have any suggestions for ways we can improve, please email us at Percepta.hr@percepta.com. Thanks again!

3.0

Jun 7, 2021

Okay job to get by for the moment.

Dealer experience specialist

Recommend

CEO approval

Business Outlook

Pros

relaxing environment, dealer team is small and now working from home

Cons

not enough pay for the amount of work constantly adding more things for us to be responsible for

Percepta Response

5y

Glad to hear you're enjoying the work environment and working remotely. Regarding pay, we are constantly conducting market research to ensure that our compensation and benefits package is competitive. Thanks for the feedback. Cheers!

2.0

May 24, 2021

Don’t work here

Cudtomer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay is great when working the correct hours

Cons

Treating of employees are bad

Percepta Response

5y

It's difficult to provide a good response without any additional information. However, our HR team would appreciate the opportunity to address your concerns directly so that we can improve in the future. Feel free to email us at Percepta.hr@percepta.com. Thanks!

Viewing 166 - 168 of 975 Reviews

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It's what you make of it!

Okay job to get by for the moment.

Don’t work here

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