Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Percepta?

66% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 68 reviews)); "Being able to work from home is great." ((in 63 reviews)); "The benefits are great." ((in 44 reviews)); "Great team and good to work" ((in 36 reviews)); "The people you work with are great and friendly" ((in 34 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 46 reviews)); "supervisors are overworked." ((in 15 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 13 reviews)); "No bonuses" ((in 10 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

66% would recommend to a friend

(270 total reviews)

Thomas Monaghan

40% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

270 reviews

Reviews about "Compensation"

Return to all reviews

3.0

Nov 22, 2021

Operations

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Discount on new vehicles, service

Cons

Operations includes significantly lower pay, high responsibility

Percepta Response

4y

Thanks for the review! We are always conducting market research to ensure our compensation and benefits are competitive. We also offer a number of other perks, including the vehicle discount program you referenced. Cheers!

2.0

Nov 10, 2021

Decent benefits, terrible base pay

Customer care representative

Recommend

CEO approval

Business Outlook

Pros

Pretty easy work, they provide all the equipment

Cons

Constant tech difficulties, low pay, no transparency no bonuses

Percepta Response

4y

Thanks for the feedback. We are constantly conducting market research to ensure that our compensation and benefits are competitive. Not sure what technical difficulties you're referring to, but we're always happy to help. You may reach out to us at Percepta.hr@percepta.com or contact a member of our IT team. Thanks!

3.0

Nov 3, 2021

Management

Customer service

Recommend

CEO approval

Business Outlook

Pros

Decent pay and benefits, flexible work from home

Cons

Management is a tight knit group, and if they’re out to get you, you are in trouble. I got spoken to like I was a dog by one manager, definitely not trying to coach me or guide me in the right path, just demeaning and rude

Percepta Response

4y

Glad you're satisfied with the compensation and you're enjoying working from home. Regarding your issue with management, this does not align with our core value - respect. Whether it's team members, clients, or customers, we treat people with dignity and respect. Our HR team would appreciate the opportunity to address your concerns directly. Feel free to email us at Percepta.hr@percepta.com. Thanks!

Viewing 169 - 171 of 270 Reviews

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Jobs at Percepta

Customer Service Representative

Concierge Customer Service Representative

Escalation Support Specialist (Automotive Customer Support)

Bilingual French Customer Service Case Manager

Customer Service Case Manager

Percepta

Percepta reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Compensation"

Operations

Decent benefits, terrible base pay

Management

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