Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Percepta?

66% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Love being able to work from home and not have the stress of travelling through Houston traffic!" ((in 68 reviews)); "Good pay and attentive to training" ((in 67 reviews)); "Benefits are good and explained well during training" ((in 38 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "percepta provides great training to help you be prepared for the job your hired for" ((in 34 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews)); "No bonuses" ((in 10 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

66% would recommend to a friend

(270 total reviews)

Thomas Monaghan

40% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

270 reviews

Reviews about "Compensation"

Return to all reviews

4.0

Aug 25, 2021

A solid job with an excellent leader

Dispute resolution specialist

Recommend

CEO approval

Business Outlook

Pros

Management. Solid legal work. Good company. Stable hours.

Cons

Low base pay. Lots of QA.

Percepta Response

4y

Thank you for taking the time to write a review. Glad to hear you're satisfied with management, hours, etc. We are constantly conducting market research to ensure that our compensation and benefits are competitive. If you'd like to provide more details about the QA issue you mention, feel free to reach out to us at percepta.hr@percepta.com. Cheers!

4.0

Aug 11, 2021

Overall good place to work

Dealer support representative

Recommend

CEO approval

Business Outlook

Pros

- Fairly laid back environment - Very friendly and supportive staff - Good bonus pay for bilingual employee - Repetitive work; easy to get the hang of it - Provided with many resources for help

Cons

- Can be a lot of new information to learn at first - Stressful in the beginning

Percepta Response

4y

Thanks for the review! Glad to hear you're enjoying the work environment and supportive staff. We know it can be a lot of new information to learn. We have put a lot of time and resources into improving our training and onboarding experience. If you have any feedback on how we can improve, feel free to email us at Percepta.hr@percepta.com.

5.0

Jul 26, 2021

It's what you make of it!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Training was fun and comprehensive on all aspects of the position Work from home is offered at this time Supportive supervisors that offer plenty of help when needed All the resources are available to do your job effectively Benefits are good and explained well during training

Cons

It isn't for everyone, heavy caseload at times and customers can be pretty abrasive The pay should be higher for the stress that you assume while working Slow equipment (they might start fixing this) Not many opportunities for advancing or for raises.

Percepta Response

4y

Thanks for sharing your positive experience with us! We're glad to hear you're enjoying the training, compensation/benefits, and working remotely. If you have any suggestions for ways we can improve, please email us at Percepta.hr@percepta.com. Thanks again!

Viewing 184 - 186 of 270 Reviews

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Jobs at Percepta

Customer Service Representative

Concierge Customer Service Representative

Bilingual French Customer Service Case Manager

Escalation Support Specialist (Automotive Customer Support)

Concierge Customer Service Representative

Percepta

Percepta reviews

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Reviews about "Compensation"

A solid job with an excellent leader

Overall good place to work

It's what you make of it!

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