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Percepta

Engaged Employer

Percepta reviews

3.6

66% would recommend to a friend

(270 total reviews)

Thomas Monaghan

40% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Ratings by demographic groups

Reviews by job title

270 reviews

Reviews about "Compensation"

Return to all reviews
3.0
Jul 24, 2021

Good place for complacent call center work

Member concierge specialist
Recommend
CEO approval
Business Outlook

Pros

Decent environment of fellow agents and helpful supervisors. Remote work during COVID times. Not very difficult aside from call volume.

Cons

Constant micro management of time and massive expectation of output on a system well known to be ineffective and full of bugs and bumps. No regular chance at raises, or supplemental pay. Advanced positions not given due to lack of staffing at entry level and only about $2 more than entry or $40k for supervisors that are overworked and under fire from higher ups even more consistently.

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Percepta Response
4y
Glad to hear you've had a positive experience with your coworkers and supervisors, and you're enjoying working remotely! If you have any suggestions for improvement in the other areas you mentioned, we'd love to hear from you. Please email us at Percepta.hr@percepta.com. Thanks again!
3.0
Jul 17, 2021

Eh

Customer service representative
Recommend
CEO approval
Business Outlook

Pros

Decent pay, friendly, fun, clean

Cons

They go by word of mouth and are quick to accuse

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Percepta Response
4y
It's difficult to provide a good response without any additional information. However, our HR team would appreciate the opportunity to address your concerns directly so that we can improve in the future. Feel free to email us at Percepta.hr@percepta.com. Thanks!
2.0
Jul 6, 2021

Recent Changes Ruined a great company to work for

Zone manager
Recommend
CEO approval
Business Outlook

Pros

Advancement opportunity, good pay, great people

Cons

Metrics based merit system. Cannot be 3 minutes late - very inflexible when it comes to spontaneous situations that may arise - and no bend outside of rules.

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Percepta Response
5y
Thanks for the feedback. Glad to hear you're happy with the compensation and opportunities for advancement. Internal mobility is very important to us, so it's good to see that being recognized here. At Percepta, our employees are more than a metric. We believe the employee experience drives the customer experience, so we go to great lengths to ensure that each employee has a positive one. Our HR team would appreciate the opportunity to address your concerns directly so that we can improve in the future. Feel free to email us at Percepta.hr@percepta.com. Thanks!
Viewing 187 - 189 of 270 Reviews
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