Percepta reviews

3.6

66% would recommend to a friend

(270 total reviews)

Thomas Monaghan

40% approve of CEO

62% positive business outlook

Reviews by job title

270 reviews

Reviews about "Compensation"

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3.0
Apr 3, 2018
Recommend
CEO approval
Business Outlook

Pros

With the high turnover, eventually you will get the hours ( shifts ) you want. You can advance from Tier 1 to Tier 2 easily. But switching to from any other departments is difficult. Work with many people, friendly. If you meet metrics you can bonus and that can add up to hundreds of dollars each month on top of your hourly pay.

Cons

The only way to be successful is to respond to callers in a repetitive fashion. Otherwise you get too caught up in trying to explain why the rules are the way they are. If you are old school customer service this is too difficult. You have to balance your time in the escalation position between customers and dealers, and the dealers call YOU for the wrong things and it eats your time to do your real job. The other departments / managers that should be assisting these dealers either don't know how, or won't give the time to assist. If you can be freakishly cold to the people you speak with, you can succeed -- meaning keep your job AND get the bonuses.

3.0
Mar 8, 2018

Ok Company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits, Coworkers, Employee recognition, Vacation Time, Wellness Plan

Cons

Not much room for advancement They hardly ever give raises and the merit increases are a joke Every since the original HR team all left at once, the HR department has been an evolving door

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Percepta Response
8y
Good afternoon. Thank you for connecting with us. First and foremost, thank you for giving Percepta and our clients 10+ years of your service. Seriously- it is very appreciated and means a lot to us! Percepta does have a very formal performance appraisal process, as well as an objective merit guideline process, that aligns with our pay-for-performance culture. I would like to respectfully address your comment regarding the turnover of the HR team. You are correct in that there has been some turnover within the HR team over the past few years (although the majority of the HR team has been stable and consistent). As the organization continues to grow and develop, naturally, there will be occasional turnover within the team as we work to ensure we have the right professionals in place. We are currently in a confident place with our HR team, and are excited to continue to serve the organization. Thank you again for your 10+ years of service- that truly means a lot! Take care.
1.0
Jan 10, 2018
Recommend
CEO approval
Business Outlook

Pros

Fair pay and good benefits

Cons

Poor leadership from team leads, managers and human resources

avatar
Percepta Response
8y
Good afternoon. Thank you for connecting with us and sharing your voice. We are sorry to hear your views, and would of loved for you to utilize the anonymous "we hear you hotline" to highlight your concerns while you were with the organization. It should be noted that our HR team in Florida was recently understaffed as we sourced to replace some key HR roles at the site. Perhaps that led to some temporary gaps while the team was running so thin. Please note that we are currently rebuilding the HR team in Florida with an improved strategy and vision, and the HR function at that site will be a well-oiled machine sooner than later. Nevertheless, we wish you nothing but the best moving forward, and hope that you have a prosperous New Year. Take care.
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