Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Love being able to work from home and not have the stress of travelling through Houston traffic!" ((in 65 reviews)); "The people you work with are great and friendly" ((in 39 reviews)); "Benefits are good and explained well during training" ((in 37 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 28 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "supervisors are overworked." ((in 13 reviews)); "No bonuses" ((in 11 reviews)); "And there was a ton of favoritism and nepotism." ((in 9 reviews)); "Pay could be better and more time off" ((in 8 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

975 reviews

4.0

Oct 28, 2025

Great Company to Work For

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Percepta cares about its employees. They will work with you to make sure you are able to keep your job. There are some good managers in the company that will help with your career development.

Cons

There is not much opportunity for growth. The company feels large but within the CRC itself, there is not much to do aside from being an agent, team lead, or a supervisor. More work could be put into developing employees and more positions can be created.

Percepta Response

7mo

Thank you for sharing your experience. We’re glad to hear you feel supported and see the care from leaders who help with growth and development. We appreciate your feedback about career opportunities and will make sure it’s shared with the right teams. Thanks for being part of the Percepta team and for all that you do.

5.0

Oct 28, 2025

This has truly been one of the best positions I’ve held in my career.

Inquiry specialist

Recommend

CEO approval

Business Outlook

Pros

The pay is competitive, with a strong bonus structure for meeting performance metrics. The hybrid work schedule provides excellent flexibility, and my coworkers are great to work with. Both my supervisor and her supervisor are fantastic at offering support and guidance. The benefits are great. In terms of call center work, this is by far the best experience I’ve had because the focus is on providing information rather than selling or persuading. That said, I may be a bit biased coming from backgrounds in debt collection and health insurance.

Cons

If you’ve ever worked in a call center, you already know the usual cons. If not, this is a great environment to learn them.

Percepta Response

7mo

We love hearing this and really appreciate you taking the time to share such thoughtful feedback. It’s great to know you feel supported by your leaders and enjoy the teamwork, flexibility, and focus of the role. Thanks for all that you do and for bringing your best to Percepta every day.

4.0

Oct 27, 2025

Manages cases to assist customers and clients with vehicle concerns

Case manager

Recommend

CEO approval

Business Outlook

Pros

Being able to provide support and assistance to our customers

Cons

It would be nice if the pay was increased for the position

Percepta Response

7mo

Thanks for sharing your thoughts! It’s great to hear you enjoy helping customers and making a difference through your work. We appreciate your feedback and the commitment you bring to the team every day.

Viewing 238 - 240 of 975 Reviews

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Percepta reviews

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Ratings by demographic groups

Reviews by job title

Great Company to Work For

This has truly been one of the best positions I’ve held in my career.

Manages cases to assist customers and clients with vehicle concerns

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