Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Love being able to work from home and not have the stress of travelling through Houston traffic!" ((in 65 reviews)); "The people you work with are great and friendly" ((in 39 reviews)); "Benefits are good and explained well during training" ((in 37 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 28 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "supervisors are overworked." ((in 13 reviews)); "No bonuses" ((in 11 reviews)); "And there was a ton of favoritism and nepotism." ((in 9 reviews)); "Pay could be better and more time off" ((in 8 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (975 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

3.0

Oct 27, 2025

It is what it is

Manager

Recommend

CEO approval

Business Outlook

Pros

- Steady Work - Pay can be good, depending on program - Lots of autonomy - There are lots of events and fun

Cons

- HR is terrible- the inmates run the asylum -You have a lot of autonomy because leadership is completely disengaged -Limited Opportunity for growth - There is never any security- you are constantly reminded that they can close your program at any time.

Percepta Response

7mo

Thank you for taking the time to share your perspective. We’re sorry to hear your experience hasn’t been as positive as we’d hope. Creating a supportive and engaging workplace is important to us, and feedback like this helps us understand where we can improve. If you’d like to discuss your concerns further, please reach out to our HR team at hr@percepta.com. For potential Code of Ethics concerns, you can also use WHY (We Hear You), our confidential reporting channel. And since the Speak Up survey is open now, you’re welcome to share feedback there as well — it’s completely anonymous and helps guide meaningful changes across the business.

4.0

Oct 27, 2025

UPDATE

Consumer marketing consultant

Recommend

CEO approval

Business Outlook

Pros

like working from home for two days. would like to see that full time again.

Cons

Would like to see Shift bid removed

Percepta Response

7mo

Thanks for sharing your feedback! It’s great to hear you’re enjoying the flexibility of working from home. We appreciate your input and the time you’ve spent with Percepta over the years.

4.0

Oct 8, 2025

Flexible and Fun

Quality assurance specialist

Recommend

CEO approval

Business Outlook

Pros

I work with a caring team. The remote environment offers flexibility as well as opportunities for engagement with colleagues and online coursework through Percepta College. Freedom to think outside the box when problem-solving is encouraged.

Cons

There is an opportunity to adjust pay scales to post Covid inflation and cost of living, especially those with longer tenure.

Percepta Response

8mo

Thanks for taking the time to share your feedback and for being part of the Percepta team for over five years. We’re glad to hear you value the flexibility, collaboration, and growth opportunities through Percepta College. We appreciate your thoughts on pay and will continue to review compensation practices to stay competitive while supporting our people-first culture.

Viewing 241 - 243 of 975 Reviews

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Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

It is what it is

UPDATE

Flexible and Fun

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Jobs at Percepta