Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 73 reviews)); "Work from home, one great supervisor" ((in 70 reviews)); "Benefits are good and explained well during training" ((in 44 reviews)); "The people you work with are great and friendly" ((in 34 reviews)); "Great team and good to work" ((in 26 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Horrible Training and Onboarding Process" ((in 37 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "Low salary" ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

1.0

Nov 7, 2025

Worst job in the world

Cx specialist

Recommend

CEO approval

Business Outlook

Pros

Colleagues are nice and customers are nice too

Cons

-Micromanagement -Bullying by management. -Racism by management (I’ve seen them first hand speak down to people of colour in town halls on multiple occasions) -If you raise any complaint , no matter how trivial you will be targeted for ‘negativity’. -If you have any health issues you will be targeted for not meeting performance objectives without any adjustments. -Performative during speak up survey -They intentionally will give you a bad appraisal if they don’t like you

Percepta Response

7mo

Thank you for taking the time to share your experience. We’re truly sorry to hear about your concerns and take this type of feedback very seriously. Everyone deserves to feel respected and supported at work, and behavior that goes against those values is not tolerated at Percepta. We encourage you to reach out to our HR team at hr@percepta.com so we can better understand your experience and provide support. You can also report potential Code of Ethics violations, including discrimination or misconduct, through WHY (We Hear You), our confidential and secure reporting channel. Your feedback has been shared with the appropriate leaders for review.

5.0

Nov 5, 2025

Case Manager Benelux CRC

Case manager

Recommend

CEO approval

Business Outlook

Pros

flexibility, you get the freedom to do your work

Cons

Clarify who to contact within the company especially if you work in another market or country.

Percepta Response

7mo

Thanks so much for taking the time to share this! We’re glad to hear you feel supported and have the flexibility to do your best work. Thank you for all you do! It’s great having you on the Percepta team!

4.0

Nov 4, 2025

Great place to work

Case manager

Recommend

CEO approval

Business Outlook

Pros

Flexibility. Managers listen to your constructive feedback and are open and honest about changes

Cons

If you get promoted there is sometimes lag in salary structure changes

Percepta Response

7mo

Thanks for sharing your experience! It’s great to know you feel heard and supported by your leaders. We appreciate your feedback and the positive energy you bring to the team every day.

Viewing 25 - 27 of 973 Reviews

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Percepta

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Worst job in the world

Case Manager Benelux CRC

Great place to work

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