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      Percepta

      Engaged Employer

      Percepta reviews

      3.6

      68% would recommend to a friend

      (973 total reviews)

      Thomas Monaghan

      78% approve of CEO

      64% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Work/Life balance

      3.6

      Senior management

      3.5

      Compensation and benefits

      3.5

      Career opportunities

      Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      973 reviews
      1.0
      Mar 26, 2024

      Poor leadership - stay away

      Zone manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote working for some teams.

      Cons

      Terrible company to work for. Moved an entire department to Mexico and provided minimal assistance to its workers to find other position. Offered so severance package and many of its workers were there for 10+ years. Managers lacked any type of managerial skill and knew nothing about the actual job. Do yourself a favor and stay away! I wish I could provide lower than a 1 star!

      avatar
      Percepta Response
      2y
      Thank you for sharing your feedback about your experience at Percepta. We recognize the profound impact this has on each individual who has dedicated so much of themselves to our collective success. In these times of transition, our focus is always on supporting our team. We are committed to retaining as many of our impacted employees as possible and are actively working to assist them in finding new roles within Percepta that align with their skills and interests. Additionally, we hosted informational sessions and LinkedIn Best Practices to provide guidance and information about external opportunities, including those available through government agencies and local businesses. Please know that our priority remains firmly centered on the wellbeing and future success of our team members during this period of change. If you would like to discuss this further, please contact us at percepta.hr@percepta.com.
      1.0
      Feb 22, 2024

      Do Yourself A Favor and Do Not Apply Here

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      They think they are wonderful.

      Cons

      I resigned then received an email about the company filing a police report the following morning. The equipment was returned in under 48 hours. Training is extremely difficult and disorganized. The first week was nothing but tech issues which continued into weeks 2 and 3. The trainer does not use her camera but all employees are expected to at all times (even after training). A regular employee would receive a write up for not using their camera. The trainer missed class due to her dog dying but when I needed to miss for my 6 year old's surgery this was considered unacceptable. An agent in my class was written up for a power outage causing her to miss less than an hour of class. The company has a policy of holding checks. And finally the trainer openly bashed agents who are still currently employed. The culture is extremely toxic and makes for a miserable employee experience.

      avatar
      Percepta Response
      2y
      Thank you for sharing your insights with us. We value all feedback as we strive to maintain a positive and supportive work environment for all our employees. Regarding your concerns about the police report, we want to reassure you that it is not our company policy to file a police report for resignations or equipment returns. Your feedback is invaluable as we continually strive to improve our processes and enhance the employee experience at Percepta. If you have any further concerns or suggestions, please don't hesitate to reach out.
      2.0
      Jan 9, 2024

      N/A

      Zone manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      This company provided me with a job that I love. A job that I felt like I could do for the rest of my life

      Cons

      Lay off practices are suspect

      avatar
      Percepta Response
      2y
      Thank you for your feedback. We appreciate your honesty. If there are any areas where we can improve to better meet your expectations, please feel free to share them with us. Your input helps us enhance the employee experience and strive for excellence.
      Viewing 25 - 27 of 973 Reviews
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      ReviewsPercepta reviews

      Glassdoor has 1,038 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.