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      Percepta

      Engaged Employer

      Percepta reviews

      3.6

      68% would recommend to a friend

      (973 total reviews)

      Thomas Monaghan

      78% approve of CEO

      64% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Work/Life balance

      3.6

      Senior management

      3.5

      Compensation and benefits

      3.5

      Career opportunities

      Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      973 reviews
      1.0
      Mar 2, 2017

      Client Interference

      Operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people are what I miss the most about working for Percepta. The team environment is like nothing that I've ever experienced. The employees do their best to make what is mostly a negative atmosphere better.

      Cons

      Ford Motor Company is the only client at Percepta. Therefore, management is very wary to make any waves when it comes to client satisfaction. If the client is unhappy with you or has somehow formed a negative opinion of you, your tenure is in jeopardy. Management is not willing to stand up to the client when they attempt to interfere in matters that do not concern them. In a traditional BPO you see, depending on the size of the center, up to 5 client reps per line of business. There are more "Ford Managers" at Percepta than there are Percept Managers. I was with Percepta for more than 9 years and watched them go from the place everyone wanted to get into to the place that everyone avoided. All due to the client stripping more and more of the site management's power. Sad.

      avatar
      Percepta Response
      9y
      Good morning. Thank you for taking the time to share your opinions. We appreciate hearing from you. Percepta has a very unique situation as we have clients working among us. We use this environment to our benefit so that we can effectively partner with clients and establish trusting relationships with all of them We have changed our strategic vision over the last 9 years (as every company that grows & evolves has to do) in an effort to continuously improve and offer exceptional customer support to our customers and clients. Take care.
      1.0
      Feb 15, 2017

      run as fast as you can

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      co workers and steady pay check

      Cons

      management and human resources will lie and retaliate

      avatar
      Percepta Response
      9y
      Good morning. Thank you for using Glassdoor to channel your perspective. We appreciate hearing from you. We are very sorry to hear that you have this perception of Percepta. We are proud of our open door policy and culture here, and would invite you to come speak with your leadership team and/or human resources with any concerns that you have. Take care.
      1.0
      Dec 6, 2012

      Complete lack of respect for their employees

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      2 weeks vacation first year

      Cons

      . They stand between you and the company you work for. The pay is considerably less than the company employees you work with. Percepta HR is the worst. They care nothing about the employee and only about the client. NEVER have I received any sort of praise from Percepta. Raises....thats a joke...5 years and all raises added together doesnt add up to 1 dollar!!!! Gas doubled everything keeps going up but your pay doesn't. As far as room for advancement? Thats a joke there is none.

      Viewing 22 - 24 of 973 Reviews
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      Glassdoor has 1,038 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.