Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

66% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Good training, 3 days work from home" ((in 65 reviews)); "Benefits are good and explained well during training" ((in 46 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 31 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 42 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "No bonuses" ((in 11 reviews)); "supervisors are overworked." ((in 11 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

66% would recommend to a friend

(977 total reviews)

Thomas Monaghan

40% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

977 reviews

3.0

Oct 24, 2023

Review

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great work culture and diversity

Cons

The benefits can be better

Percepta Response

2y

Thank you for sharing your thoughts! We're glad to hear that you appreciate the positive work culture and diversity at Percepta. Your feedback is valuable to us as we strive to continually improve the employee experience. If you have any further suggestions or comments, please feel free to share. We value your contributions to the team!

2.0

Oct 22, 2023

Could Be Better

Parts analyst

Recommend

CEO approval

Business Outlook

Pros

Great Team To Work With

Cons

Management Pay No Support Prone to work-related stress No Career Progress

Percepta Response

2y

Thank you for taking the time to share your feedback. We're pleased to hear that you enjoy working with your team. At Percepta, we're committed to continuously improving our support structures and providing opportunities for career growth. Your input is valuable to us as we strive to create a positive and fulfilling work environment for all employees. If you have any further suggestions or concerns, please don't hesitate to reach out. We appreciate your dedication to our team.

5.0

Oct 20, 2023

Everyone is very friendly

Customer servive agent

Recommend

CEO approval

Business Outlook

Pros

The people I work with are amazing

Cons

High amount of stress to complete large amounts of work in a short period of time.

Percepta Response

2y

Thanks for sharing your thoughts! We're thrilled to hear you find our team amazing! We appreciate all you do to keep our customers happy. Keep rockin' it, and thanks for being a part of the Percepta family!

Viewing 268 - 270 of 977 Reviews

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Jobs at Percepta

Customer Service Representative

Customer Care Representative

Escalation Support Specialist (Automotive Customer Support)

Concierge Customer Service Representative

Concierge Customer Service Representative

Percepta

Percepta reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Review

Could Be Better

Everyone is very friendly

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