Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

66% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Good training, 3 days work from home" ((in 65 reviews)); "Benefits are good and explained well during training" ((in 46 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 31 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 42 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "No bonuses" ((in 11 reviews)); "supervisors are overworked." ((in 11 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

66% would recommend to a friend

(977 total reviews)

Thomas Monaghan

40% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

977 reviews

5.0

Oct 19, 2023

Great Opportunities for all!

Vice president operations

Recommend

CEO approval

Business Outlook

Pros

Regardless of your position, everyone at Percepta has opportunity to create and enhance the work environment. Client Partners welcome and embrace feedback!

Cons

None at this time to share

Percepta Response

2y

Thanks for the fantastic feedback! Your review brightened our day! We couldn't agree more—at Percepta, we believe in unlocking great opportunities for everyone, no matter where they are on their journey with us. Your words remind us that we're on the right track in creating a dynamic and engaging workplace for our team. Keep those amazing ideas and positive vibes flowing—it's what makes Percepta truly exceptional!

4.0

Oct 17, 2023

Its truly up to you

Client services manager

Recommend

CEO approval

Business Outlook

Pros

-The people/community/support -having my own desk(the standing one)

Cons

-pay -option to WFH -micromanagement

Percepta Response

2y

Thank you for sharing your experience! 😊 We're thrilled to hear you appreciated the fantastic people, community, and support here at Percepta. We're all about creating a positive work environment! Thanks for all you did to make our customers happy. We truly appreciate it and wish you all the best in your future endeavors!

3.0

Oct 10, 2023

pay

Technical support specialist

Recommend

CEO approval

Business Outlook

Pros

FMLA and VTO are paid.

Cons

No career advancement and stressful

Percepta Response

2y

Hey there! Thanks for sharing your journey with Percepta. It's fantastic to hear about the positives, but we also take your concerns to heart. Let's connect and chat about your career path here. We're committed to fostering growth and ensuring our team feels supported in their ambitions.

Viewing 271 - 273 of 977 Reviews

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Jobs at Percepta

Customer Service Representative

Customer Care Representative

Escalation Support Specialist (Automotive Customer Support)

Customer Care Representative I

Concierge Customer Service Representative

Percepta

Percepta reviews

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Great Opportunities for all!

Its truly up to you

pay

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