Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 76 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Benefits are good and explained well during training" ((in 44 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 31 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "No bonuses" ((in 9 reviews)); "Pay could be better and more time off" ((in 7 reviews)); "Disorganization and poor communication" ((in 6 reviews)); "And there was a ton of favoritism and nepotism." ((in 6 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (975 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

4.0

Apr 21, 2025

Hello

Social media manager

Recommend

CEO approval

Business Outlook

Pros

Flexible PTO, Love the work from home one day a week.

Cons

Unorganized overworked management effects employment.

Percepta Response

1y

Thank you for sharing your feedback! We’re happy to hear you’re enjoying the flexibility and remote work options. We know how important balance and support are, and we’re always looking for ways to keep improving the employee experience. Thanks for being part of the team and for everything you do!

4.0

Apr 10, 2025

Great Entry Level Job

Commercial solutions specialist

Recommend

CEO approval

Business Outlook

Pros

Paid Time off 401k Match Company Rewards Program Remote Company Provided Equipment

Cons

Low Salary Expensive Health Insurance

Percepta Response

1y

Thanks for the shoutout—and for being with us all these years! We’re happy to hear you’re enjoying the perks, flexibility, and the rewards along the way. We appreciate your dedication and everything you bring to the team! Feel free to reach out anytime at percepta.hr@percepta.com.

5.0

Apr 10, 2025

I love this job!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The help you get from other agents! And the steady pay!!!

Cons

There is none at the moment.

Percepta Response

1y

Thanks so much for the kind words! We love hearing that the support from your teammates and steady pay are making a difference. It means a lot to know you’re enjoying the experience—and we’ll definitely pass your message along to the team. Thanks for being part of Percepta! 💙

Viewing 268 - 270 of 975 Reviews

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Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Hello

Great Entry Level Job

I love this job!

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