Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

66% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Good training, 3 days work from home" ((in 65 reviews)); "Benefits are good and explained well during training" ((in 46 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 31 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 42 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "No bonuses" ((in 11 reviews)); "supervisors are overworked." ((in 11 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

66% would recommend to a friend

(977 total reviews)

Thomas Monaghan

40% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

977 reviews

3.0

Oct 5, 2023

It's ok

Customer service

Recommend

CEO approval

Business Outlook

Pros

People, shift times. Breaks Lunch

Cons

None that come to mind

Percepta Response

2y

Thanks for sharing your experience at Percepta. So happy to hear you enjoyed the people, shift times, and breaks. It’s feedback like yours that keeps the positive vibes flowing. Wishing you all the best in your next adventure!

2.0

Sep 26, 2023

Unstable execution of policy and frequent policy changes

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible to some employees and low call volume

Cons

Not supportive and arbitrary about policy. Changes in structure of company can make audits on departments such as QA to eliminate coaching for employees instead affecting employees due to self preservation.

Percepta Response

2y

Thanks for sharing your experience. We're always looking for ways to evolve and be the best for our team, so your feedback on policy changes is noted. Always striving for improvement! All the best!

4.0

Sep 18, 2023

Great company

Case manager

Recommend

CEO approval

Business Outlook

Pros

Great teams and great leaders to work with with for career advancement

Cons

No downsides for but they are trying to get people back in the office

Percepta Response

2y

Thanks for the awesome shoutout. We're thrilled to hear about your positive experience with our teams and leaders. As for the office, we're always looking for the best balance between flexibility and collaboration. Keep shining and best of luck in your future endeavors!

Viewing 274 - 276 of 977 Reviews

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Jobs at Percepta

Customer Service Representative

Customer Care Representative

Customer Care Representative I

Escalation Support Specialist (Automotive Customer Support)

Concierge Customer Service Representative

Percepta

Percepta reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It's ok

Unstable execution of policy and frequent policy changes

Great company

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