Pros
Collaborative/Remote/Innovative environment
US and Canadian Holidays! Plus 2 Floating Holidays, as a result of DEI initiatives
Professional growth encouraged
I've been with PerfectServe for a while now, and I've been a firsthand witness to more change than most. But despite the change, the heart of the company has always been compassionate people whose work ethic reflects our mission. I love being surrounded by innovative, caring people who work together to achieve something great, and that very much describes PerfectServe.
Additionally, this is a company where you can really grow. I joined in 2017 as a receptionist, became the office manager in 2018, got promoted to SR office manager in 2019, and shifted to a broad people operations role in 2021. I’ve felt valued and invested in and I know of many others who have been promoted and otherwise rewarded for their hard work.
Are there problems? Sure. We've gone through quite a bit since 2017. But, more than anything, our leadership team is committed to finding solutions, and they're very transparent with employees about the state of the business. For example, we recently launched a people management tool after data from exit interviews showed us that we needed greater focus on employee engagement. The software aims at improving employee engagement through standardized 1:1s, performance management, engagement surveys, exit interviews and more. There are other examples I could provide, but my point is that our leaders care when something isn't right (or when something could be better), and they do everything they can to make sure we're always improving in tangible ways.
Cons
Work life balance can be challenging at times
Remote work orientation makes socializing more difficult
