PetMeds reviews

3.5

61% would recommend to a friend

(99 total reviews)

Leslie Campbell

72% approve of CEO

57% positive business outlook

PetMeds has an employee rating of 3.5 out of 5 stars, based on 99 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetMeds employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

99 reviews
2.0
Jun 30, 2024

Bad Management

Recommend
CEO approval
Business Outlook

Pros

some coworkers are really great! Food is often brought in for lunches.

Cons

Micromanaging, favoritism, and unrealistic goals/expectations from management. Get ready to have someone there breathing down your neck, and get insulting raises.

1.0
Dec 24, 2022

Just a number

Recommend
CEO approval
Business Outlook

Pros

I've met some friendly co-workers. They have been helpful and encouraging, especially the Pharmacy Tech Team Leads. I know I can depend on the team leads when I often have nowhere to turn.

Cons

The remote staff has been forgotten about. It's rare these days that I hear from the supervisors or management. They used to (previous leadership) do "wellness checks," where we would spend an hour or so to go over updates, ask questions, and, most importantly they would ask how we were doing physically and mentally. It's tough to keep people engaged, especially remotely, but they had it figured out before, and I felt appreciated. That made me go the extra mile and work harder. Since the recent management changes, that no longer exists. I'm no longer motivated as I feel like just a number. This isn't the environment anymore where you want to push yourself and work extra hard because, quite frankly, I no longer feel appreciated. Your efforts often go unnoticed, so what's the point? Like many of my co-workers, I'm just going through the motions. Many people have recently left the company, which I am considering doing too.

avatar
PetMeds Response
3y
Hi, Thank you for your input. As you mentioned, moving to remote working is not always an easy adjustment. Our priority is helping employees understand that everyone is appreciated. That's part of the reason we increased vacation time, added parental paid leave, added Company paid holidays, and have hired more employees to ease the work load for all personnel. It sounds like you are unhappy with your direct manager. My virtual door is always open if you would like to discuss your suggestions on how we can do it better. Thank you, Jacqueline
1.0
Dec 15, 2022

Not Valued

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent benefits and I worked on some cool projects in an interesting industry.

Cons

As a long-tenured employee within this organization, I felt the new leadership needed to execute implementing fundamental core values around building a winning culture. Unfortunately, they have failed to do so. What I observed and what I have been a part of has been everything but a winning culture. This stems from the recent changes on the executive leadership level, beginning with the CEO and trickling down. Ultimately, I do not feel this organization values employees at all levels, nor have I ever felt it was an "employee first" environment and culture. More so, employees are an afterthought. Decisions regarding employees felt as if they were executed with ulterior motives. Most recently, the executives have failed in terms of employee retention. Due to the direction and lack of belief in executive leadership's competencies, many long-time employees have left this organization over the last 12 months.

avatar
PetMeds Response
3y
This is Matt Hulett, CEO of PetMeds. I wanted to personally acknowledge your comments. I am very sorry that you feel this way. You clearly are not happy in your role at PetMeds, and I am very empathetic. PetMeds is a wonderful business with a wonderful mission. It is a business in transition where we are bringing in new ideas, new team members, and a heckuva lot of change. Change can be hard. I wanted to address a couple of your points since current and prospective folks read these posts. Since I started, we have done a lot in the last year to increase the entire company’s total compensation, including: market adjustments for exempt and non-exempt employees, new PTO policies, paid paternity and maternity leave, change in waiting period policy (for everyone equally) on the 401k, and a 30% decrease in cost for employees on health benefits. I want to be really clear about this, and our HR team has done a fantastic job increasing the overall benefit package that is market value and highly competitive. I would love to partner with you if you have ideas in which we can improve some of the areas that you mentioned in your post. You should always feel like you can talk to me directly without fear of any repercussions. Alternatively, you can always reach out to HR. Thank you, Matt
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Glassdoor has 99 PetMeds reviews submitted anonymously by PetMeds employees. Read employee reviews and ratings on Glassdoor to decide if PetMeds is right for you.