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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,806 total reviews)
      avatar

      Ken Hicks

      23% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,806 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      11K reviews
      2.0
      May 29, 2010

      WORST PLACE TO WORK

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      this is a good place to wrok if you like interaction with the dogs that come in or the small animals but thats bout all that is good with petsmart

      Cons

      MANAGEMENT SUCKSS!!!!! they love to play favoritism. at least at my store. Also if they dont want you to work there anymore they will cut your hours so you will quit and cant get uneployement. thats what they are doing to me. and if you ask for more hours they will tell you there isnt hours to give but then hire 3 new ppls and give them 25 to 30 hours. and expect to learn everything on your own because the trainning sucks... all they do is give you books that doesnt tell you everything you need to know....and if you want to be a full time employee dont expect that with petsmart.. theres only 1 full time employee at my store thats not management.

      1.0
      May 13, 2010

      Not an ideal place for groomers

      Pet stylist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working with owners and their pets Benefits packages Base hourly pay provided incase of low commissions Decent equipment provided Vacation offered to full-time employees Easy computer program for scheduling and checking in dogs

      Cons

      High turnover in management Management is uncaring of staff members as people Unrealistic sales goals Lots of paperwork to have done daily and weekly in between grooming the 8 dogs a day minimum that they want you to do. Plus, 3 weekly call logs to be completed in 4 days. One call log that requires you to call a customer 3 times before leaving a message, if they don't answer. This is even as a regular groomer and not a salon manager. Too much emphasis on sales and not enough on wellness of employees and pets. Salon manager at this specific location was horrible at communicating. She also displayed favortism towards certain employees. She was unreasonable with giving time off. She mixed her personal life with work. Managers never recognize good work done, but are always quick to write you up for anything done wrong. (i.e. not achieving sales goals) Management will make you feel expendable even if you've worked for the company for years.

      Viewing 10720 - 10722 of 10,806 Reviews
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      Glassdoor has 11,070 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.