PetSmart reviews

Never being off for holidays, working weekends, the gossiping is bad, Its 7 DAYS a week, the policies, the lack of direction. Never being complimented but always being critisized. Money is ALWAYS the issue....push push push....Its about the bottom line. You are to do it the way they want you to and no other way is acceptable. The lack of support. And above anything else...is the training...or lack there of! Absolutely horrendous.....You are on your own...sink or swim

Most of the Managers and Directors are from other companies- who were nasty places to work. (.e backstabbing click-ish retail) . They comment on how much friendlier Petsmart is. However they are changing the culture- and bringing those "not best practices in". It has become much of a place where your title matters --more a place where certain people will only talk to you if you are a certain grade. The company is top heavy with Directors and VPs, who are not interested in what those below them are doing. They spend all of their time with eachother- and call it leadership. You must be very good at politics to survive. You must be popular to be considered capable. Demotions are becoming more common, and oddly this has not been seen a reflection of poor leaders, failing to develop teiur people, but blamed on the people themselves .