PetSmart reviews

3.1

37% would recommend to a friend

(10,806 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,806 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
4.0
Feb 10, 2010
Recommend
CEO approval
Business Outlook

Pros

They had room for growth and promotions and encouraged it - if you aren't getting promoted or cross trained, you are not doing a good job, end of story. The Store I was at took time to really train the associates depending on what area they were in, and the training was on going. Decent health care but takes a while to become available to you

Cons

Like in all retail there can be drama going on between the employees, are manager was decent and tried hard to curb this problem. Pay isn't that great, but comparable to other retail stores. Also yes, schedules are flexable but your hours are based on what you are available, again common with most retail.

3.0
Feb 8, 2010
Recommend
CEO approval
Business Outlook

Pros

Animals are fun to take care of and to be around. Learning about all the different products was fun. Learning about so many different animals was interesting.

Cons

Pay is WAY too low for the amount of work one has to do. Long hours on your feet. Have to work weekends.

3.0
Feb 6, 2010
Recommend
CEO approval
Business Outlook

Pros

Paid Weekly Friendly Customers Being around Pets Time off if needed

Cons

Disrespectful Employees Low Pay Rate Employees taking advantage of other employees

Viewing 10747 - 10749 of 10,806 Reviews

Glassdoor has 11,069 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.