PetSmart reviews

Management is the number one thing that needs to be improved. The managers don't really know what they're doing half the time, yet they're always hasseling associates. There is a lot of favoring, even if you do your job right. The policies are always changing and it's hard to keep up. The company expects a lot from their employees with little reward. The pay isn't great at all. They hire too many people and then spread hours thin. There should be more in store promotions rather than outside hires because some people deserve the promotion more than the new hire.

Walk in nail trims are the worst. It completely sets you back. Hours start as early as 6:45 and sometimes you wait until 3pm to go to work. It's disgusting the company is so greedy as to open the salon 2 hours before the store opens. Management that schedules you to close at 9 or 10 pm and then open the next day. I'm sorry- there's NEVER an excuse to do this. You have enough people to work with. What kind of service do you think the customers or their dogs are getting by someone that got maybe 5 hours of sleep? Our salon manager is very competent, but instead of making it an agreeable place to work rules by fear. The salon I work in as a whole has a very negative vibe to it. The company does not care if a dog comes in emaciated. They will not turn the owner into the proper authorities b/c they say the owner is making an attempt to better the dog. ( how about some food!) And I'm not talking about dogs someone just adopted. In this economy we are having to rebook clients. People resent this. It loses the groomers $ b/c alot of rebooks cancel last minute or do not show up. Even if they have been called. When they want to get rid of someone they write them up as much as possible. Sometimes completely bogus stuff.