PetSmart reviews

3.1

37% would recommend to a friend

(10,806 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,806 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Oct 9, 2009
Recommend
CEO approval
Business Outlook

Pros

Good variety in the animals that come in the store, management can be supportive of staff, relaxed atmosphere, flexible scheduling receptive to request for days off.

Cons

Management support support is inconsistent, Corporate side of affairs has unrealistic goals for the employees (the training is sub par for the environment), pay is low, benefits are rather mundane and available only for full time (which most of the staff is not), under staffed for weekend customer volume, corporate does not invest enough employees resulting in high turn over, can run into ethical delimmas with customers over care of animals

4.0
Oct 7, 2009
Recommend
CEO approval
Business Outlook

Pros

You become attached to your own little family here. Great customer relationships too.

Cons

Horrible pay, so much responsibilities. Started as a stocker(8.65) and barley got a raise as a manager(9.54). Expect too much!

2.0
Oct 7, 2009

good money poor environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

good pay for top positions in and out of stores. Always stay busy throughout the day even on weekdays. Good place to work if you own a lot of Pets.

Cons

Be at work on your scheduled shift or don't work here. Have no flexability in schedules. No personal incite is allowed. Personal life is now second to work life.

Viewing 10765 - 10767 of 10,806 Reviews

Glassdoor has 11,069 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.