PetSmart Store Operations Intern reviews

3.4

40% would recommend to a friend

(191 total reviews)
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Ken Hicks

2% approve of CEO

50% positive business outlook

Store Operations Intern employees have rated PetSmart with 3.4 out of 5 stars, based on 191 company reviews on Glassdoor. This indicates that most Store Operations Intern professionals have a good working experience there. PetSmart is rated in line with the average (within 1 standard deviation) by Store Operations Intern professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

191 reviews
5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Welcoming environment. Good benefits. Work with animals. Supportive peers.

Cons

Retail headaches. Work with very young associates that don't share good work ethics. Salaried and often work 50 to 60 hours depending. Not enough labor provided. Grooming salon can be tough.

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PetSmart Response
1mo
Thank you for sharing your experience. We’re glad you’ve found a supportive environment and strong peer relationships, but we’re sorry to hear about the challenges you’ve faced with workload and staffing. We appreciate your feedback and invite you to reach out to the CareSmart line at 1-800-738-4693 so we can better understand your concerns.
4.0
May 26, 2026

Overall positive experience

Recommend
CEO approval
Business Outlook

Pros

- career advancement - opportunities to expand network - largely supportive - freedom to be creative to drive metrics - pays well

Cons

- last minute decision making from corporate makes it difficult to plan & execute at time - pays so well you get locked in because other retailers can't compete with wage

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Interactions with animals Coworkers are generally happy to teach you care instructions

Cons

Lots of cleaning animal habitats Potential exposure to disease in the sick animal room

Viewing 4 - 6 of 191 Reviews

Glassdoor has 11,091 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.